Total Quality Management in Information Services / / Guy St. Clair.
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| Superior document: | Title is part of eBook package: De Gruyter DGBA Library Information Science 1990 - 1999 |
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| VerfasserIn: | |
| Place / Publishing House: | Berlin ;, Boston : : K. G. Saur, , [2012] ©1997 |
| Year of Publication: | 2012 |
| Edition: | Reprint 2012 |
| Language: | English |
| Series: | Information Services Management Series
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| Online Access: | |
| Physical Description: | 1 online resource (261 p.) |
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| Other title: | Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: ‘Total quality management means quality service’ -- Part 1 Quality and Information Services -- Part 2 TQM – the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index |
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| Format: | Mode of access: Internet via World Wide Web. |
| ISBN: | 9783110963984 9783110636222 9783110233995 |
| DOI: | 10.1515/9783110963984 |
| Access: | restricted access |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | Guy St. Clair. |