Table of Contents:
  • i-iv
  • Preface
  • Contents
  • Introduction
  • Towards More Democracy in Social Services: Models and Culture of Welfare
  • Part I. The Welfare Approach
  • The End of Progressivism: Paradigmatic Shifts and Social Welfare
  • Consumers, Citizens and Coproducers – A Pluralistic Perspective on Democracy in Social Services
  • Social Service Delivery: The More Demand, the More Democracy?
  • Civil Society and the Welfare State
  • Does Welfare Lead to Dependency? Effectiveness and Undesirable Side-Effects of Welfare Institutions
  • Social Rights, Power and the Democratization of Social Services
  • The Scandinavian Social Service Model
  • Welfare, Democracy and Social Work
  • Democratization: The Recovery of the Political in Social Work(?)
  • Part II. The Organizational Approach
  • The Organizational Construction of Social Citizenship
  • Democratization by Modernization? The Future Development of Social Service Organization
  • Personal Social Services: Changing Organizational Forms and Service User Participation. A British Perspective on the Democratization Debate
  • Client Demands and Professional Responsibility in Democratic Welfare Organizations
  • Old Democracy – New Quality? Transformation of Social Services in East Germany and Finland. The Case of Child Daycare
  • Cooperative Relations Within Youth Assistance – A Step Towards Democratization of Social Services?
  • Children’s Participation in Child Welfare Services
  • Modernizing the Youth Welfare System: The Forgotten Perspective of the Clients
  • Does Democratic Rationality Extend to Social Services? Legitimation Problems in Professional Action
  • Empowerment – A Challenge for Professionalization in Social Work
  • Privatization and Professionalization: Challenges to Social Service Delivery in the U.S.A.
  • Feminist Care Work Projects in Germany: Between Self-Help and Professional Identity
  • Rising from the Ashes of Cutback, Political Warfare and Degraded Services: Community Building as a Template for Recreating the Welfare State
  • Part III. The Quality Approach
  • Improving the Quality of Social Services: New Opportunities for Participation?
  • Quality-Enhancement in the Service Society: Perspectives for Social Work
  • Reform and Restructuring of Social Services in the United States: Evaluating Collaborative Service Models
  • Client Participation as an Instrument of Quality Assurance in Social Work: The Potential for Democratization in the ‘New’ Quality Consciousness
  • Quality Assurance of Voluntary Welfare Associations: A Question of Morals, Law, Contract or Participation?
  • Self-Evaluation – The Ultimate Boot-Strap Approach?
  • Contributors