Organizational learning in tourism and hospitality crisis management /

Organizational learning in tourism and hospitality crisis management / / ed. by Zahed Ghaderi, Alexandros Paraskevas.

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environme...

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Superior document:Title is part of eBook package: De Gruyter DG Plus DeG Package 2022 Part 1
MitwirkendeR:
Altinay, Levent,
Behboodi, Zahra,
Bufkin, Alexa,
Chepkemei Rop, Wendy,
Cooper, Chris,
Ertas, Mehmet,
Fisher, Ron,
Francis, Mark,
Ghaderi, Zahed,
Haven-Tang, Claire,
Kakarougkas, Christos,
Kim, Hany,
Kırlar-Can, Burçin,
Liu-Lastres, Bingjie,
Makian, Sarasadat,
McLean, Jacqueline,
Nematpour, Mohammad,
Paraskevas, Alexandros,
Patterson, Ian,
Puad Mat Som, Ahmad,
Rodríguez-Toubes, Diego,
Sikora, Ivan,
Stavrinoudis, Theodoros,
Tello Contreras, Juan Manuel,
Vargas-Sánchez, Alfonso,
Wang, Jia,
HerausgeberIn:
Ghaderi, Zahed,
Paraskevas, Alexandros,
Place / Publishing House:Berlin ;, Boston : : De Gruyter, , [2021]
©2022
Year of Publication:2021
Language:English
Series:De Gruyter Studies in Tourism , 8
Online Access:
Physical Description:1 online resource (VI, 249 p.)
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Table of Contents:
  • Frontmatter
  • Contents
  • 1 Introduction
  • 2 Organizational learning in tourism crisis management: An experience from Malaysia
  • 3 Crisis knowledge in tourism: Types, flows, and governance
  • 4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry
  • 5 Learning from a cascading crisis: A framework for crisis learning stewardship
  • 6 An organizational learning model for crisis management in tourism and hospitality
  • 7 Foresight thinking and organizational learning: Scenario planning as a DMO crisis management tool
  • 8 Barriers to organizational learning: The case of Mexico and COVID-19
  • 9 Institutionalization of organizational learning frameworks in tourism crisis management
  • 10 Crisis and organizational learning: The hidden links between aviation and hospitality industry
  • 11 Crisis management and organizational learning: The case of Denizli’s hotels
  • 12 Revisiting tourism crisis management practice: Learning from COVID-19 in Spain
  • 13 Crisis communication and organizational learning: A case study of the 2010 New York city bed bug crisis
  • 14 Tourism supply chain knowledge management in the pandemic era
  • 15 Conclusion
  • Contributors
  • Index

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