Organizational learning in tourism and hospitality crisis management / / ed. by Zahed Ghaderi, Alexandros Paraskevas.

• Superior document: Title is part of eBook package: De Gruyter DG Plus DeG Package 2022 Part 1
• MitwirkendeR: Altinay, Levent,; Behboodi, Zahra,; Bufkin, Alexa,; Chepkemei Rop, Wendy,; Cooper, Chris,; Ertas, Mehmet,; Fisher, Ron,; Francis, Mark,; Ghaderi, Zahed,; Haven-Tang, Claire,; Kakarougkas, Christos,; Kim, Hany,; Kırlar-Can, Burçin,; Liu-Lastres, Bingjie,; Makian, Sarasadat,; McLean, Jacqueline,; Nematpour, Mohammad,; Paraskevas, Alexandros,; Patterson, Ian,; Puad Mat Som, Ahmad,; Rodríguez-Toubes, Diego,; Sikora, Ivan,; Stavrinoudis, Theodoros,; Tello Contreras, Juan Manuel,; Vargas-Sánchez, Alfonso,; Wang, Jia,
• HerausgeberIn: Ghaderi, Zahed,; Paraskevas, Alexandros,
• Place / Publishing House: Berlin ;, Boston : : De Gruyter, , [2021]; ©2022
• Year of Publication: 2021
• Language: English
• Series: De Gruyter Studies in Tourism , 8
• Physical Description: 1 online resource (VI, 249 p.)

Tourism and hospitality organizations have always been exposed to disruptions, stresses, and crises, making the management of these adversities a necessary skill. The prolonged and complex turbulence that the industry is often facing from epidemics and pandemics, climate change and extreme environmental phenomena, or political instability and economic crashes, raise questions: Do these organizations learn from the crises they experience? If so, how do they learn, and what do they do with this learning? Organizational Learning in Tourism and Hospitality Crisis Management brings together an array of expert academic analyses of the latest thinking and practice on these questions. Drawing on studies conducted around the world including Greece, Iran, Japan, Malaysia, Mexico, Spain, Turkey, UK, and USA, the contributors apply a wide range of organizational learning and knowledge management theoretical perspectives and concepts to offer new insights into crisis-induced learning in a tourism and hospitality context. The book will be an excellent resource for scholars and students as well as managers of tourism and hospitality organizations, tourism policymakers, and government officials who are involved in tourism destination management.

Table of Contents

Frontmatter -- Contents -- 1 Introduction -- 2 Organizational learning in tourism crisis management: An experience from Malaysia -- 3 Crisis knowledge in tourism: Types, flows, and governance -- 4 COVID-19 impact on the human aspect of organizational culture and learning: The case of the Greek hospitality industry -- 5 Learning from a cascading crisis: A framework for crisis learning stewardship -- 6 An organizational learning model for crisis management in tourism and hospitality -- 7 Foresight thinking and organizational learning: Scenario planning as a DMO crisis management tool -- 8 Barriers to organizational learning: The case of Mexico and COVID-19 -- 9 Institutionalization of organizational learning frameworks in tourism crisis management -- 10 Crisis and organizational learning: The hidden links between aviation and hospitality industry -- 11 Crisis management and organizational learning: The case of Denizli’s hotels -- 12 Revisiting tourism crisis management practice: Learning from COVID-19 in Spain -- 13 Crisis communication and organizational learning: A case study of the 2010 New York city bed bug crisis -- 14 Tourism supply chain knowledge management in the pandemic era -- 15 Conclusion -- Contributors -- Index