Handbook of Community Management : : A Guide to Leading Communities of Practice / / Stan Garfield.
This book is an in-depth tutorial on how to make communities work to really improve business performance. It covers principles and proven practices that ensure community success and longevity, provides tips and techniques for leading communities and communities programs that the reader can apply imm...
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| Superior document: | Title is part of eBook package: De Gruyter DG Ebook Package English 2020 |
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| VerfasserIn: | |
| Place / Publishing House: | Berlin ;, Boston : : De Gruyter Saur, , [2020] ©2020 |
| Year of Publication: | 2020 |
| Language: | English |
| Series: | Knowledge Services ,
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| Online Access: | |
| Physical Description: | 1 online resource (XIV, 223 p.) |
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Table of Contents:
- Frontmatter
- Series editor’s foreword: About knowledge services
- Preface
- Acknowledgements
- Contents
- Chapter 1. Vision and benefits for communities and knowledge services
- Chapter 2 Ten principles for communities
- Chapter 3 Creating, building, and sustaining communities
- Chapter 4 Types of communities
- Chapter 5 Use cases for communities
- Chapter 6 The community creation process
- Chapter 7 Preventing redundant communities
- Chapter 8 The role of the communities program manager
- Chapter 9 The role of the community manager
- Chapter 10 Community goals, measurements, and incentives
- Chapter 11 The 90-9-1 rule of thumb for community participation
- Chapter 12 Culture and communities
- Chapter 13 Tools for communities
- Chapter 14 Examples of communities
- Chapter 15 20 Pitfalls to avoid
- Appendix: Resources for learning more about communities
- About the Author
- Index