Crisis Communication /

Crisis Communication / / ed. by Finn Frandsen, Winni Johansen.

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au....

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Bibliographic Details
Superior document:Title is part of eBook package: De Gruyter DG Ebook Package English 2020
MitwirkendeR:
Ambrose, Kathleen L.,
Austin, Lucinda,
Benoit, William L.,
Bowen, Shannon A.,
Bundy, Jonathan,
Cameron, Glen T.,
Coombs, W. Timothy,
Day, Ashleigh M.,
Dillingham, Lindsay L.,
Doerfel, Marya L.,
Einwiller, Sabine A.,
Eriksson, Mats,
Falkheimer, Jesper,
Frandsen, Finn,
Harris, Jack L.,
Hart, Paul ‘t,
Heide, Mats,
Houlberg Salomonsen, Heidi,
Jin, Yan,
Johansen, Winni,
Johansson, Bengt,
Kim, Minkyung,
Kim, Sungsu,
Koerber, Duncan,
Korn, Christine,
Kwestel, Melanie,
Laufer, Daniel,
Maier, Carmen Daniela,
Mazzei, Alessandra,
Muller, Alan,
Olsson, Eva-Karin,
Pang, Augustine,
Pfarrer, Michael D.,
Ravazzani, Silvia,
Reynolds, Barbara,
Seeger, Matthew,
Sellnow, Timothy L.,
Simonsson, Charlotte,
Ulmer, Robert R.,
Veil, Shari R.,
Vigsø, Orla,
Wheeler, Anthony R.,
Zhao, Hui,
HerausgeberIn:
Frandsen, Finn,
Johansen, Winni,
Place / Publishing House:Berlin ;, Boston : : De Gruyter Mouton, , [2020]
©2020
Year of Publication:2020
Language:English
Series:Handbooks of Communication Science , 23
Online Access:
Physical Description:1 online resource (XIV, 587 p.)
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Table of Contents:
  • Frontmatter
  • Preface to Handbooks of Communication Science series
  • Acknowledgements
  • Contents
  • Section I – Introducing the field
  • 1. General introduction
  • 2. A brief history of crisis management and crisis communication: From organizational practice to academic discipline
  • 3. Reframing the field: Public crisis management, political crisis management, and corporate crisis management
  • Section II – Between text and context
  • 4. Image repair theory
  • 5. Situational crisis communication theory: Influences, provenance, evolution, and prospects
  • 6. Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management
  • 7. Discourse of renewal: Understanding the theory’s implications for the field of crisis communication
  • 8. Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication
  • 9. Arenas and voices in organizational crisis communication: How far have we come?
  • 10. Visual crisis communication
  • Section III – Organizational level
  • 11. To minimize or mobilize? The trade-offs associated with the crisis communication process
  • 12. Internal crisis communication: On current and future research
  • 13. Whistleblowing in organizations
  • 14. Employee reactions to negative media coverage
  • 15. Crisis communication and organizational resilience
  • Section IV – Interorganizational level
  • 16. Fixing the broken link: Communication strategies for supply chain crises
  • 17. Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response
  • 18. Crisis management consulting: An emerging field of study
  • Section V – Societal level
  • 19. Crisis and emergency risk communication: Past, present, and future
  • 20. Crisis communication in public organizations
  • 21. Communicating and managing crisis in the world of politics
  • 22. Crisis communication and the political scandal
  • 23. Crisis communication and social media: Short history of the evolution of social media in crisis communication
  • 24. Mass media and their symbiotic relationship with crisis
  • Section VI – Intersocietal level
  • 25. Should CEOs of multinationals be spokespersons during an overseas product harm crisis?
  • 26. Intercultural and multicultural approaches to crisis communication
  • Section VII – Critical approaches
  • 27. Ethics in crisis communication
  • Section VIII – The future
  • 28. The future of organizational crises, crisis management and crisis communication
  • Biographical sketches
  • Index

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