Crisis Communication / / ed. by Finn Frandsen, Winni Johansen.

• Superior document: Title is part of eBook package: De Gruyter DG Ebook Package English 2020
• MitwirkendeR: Ambrose, Kathleen L.,; Austin, Lucinda,; Benoit, William L.,; Bowen, Shannon A.,; Bundy, Jonathan,; Cameron, Glen T.,; Coombs, W. Timothy,; Day, Ashleigh M.,; Dillingham, Lindsay L.,; Doerfel, Marya L.,; Einwiller, Sabine A.,; Eriksson, Mats,; Falkheimer, Jesper,; Frandsen, Finn,; Harris, Jack L.,; Hart, Paul ‘t,; Heide, Mats,; Houlberg Salomonsen, Heidi,; Jin, Yan,; Johansen, Winni,; Johansson, Bengt,; Kim, Minkyung,; Kim, Sungsu,; Koerber, Duncan,; Korn, Christine,; Kwestel, Melanie,; Laufer, Daniel,; Maier, Carmen Daniela,; Mazzei, Alessandra,; Muller, Alan,; Olsson, Eva-Karin,; Pang, Augustine,; Pfarrer, Michael D.,; Ravazzani, Silvia,; Reynolds, Barbara,; Seeger, Matthew,; Sellnow, Timothy L.,; Simonsson, Charlotte,; Ulmer, Robert R.,; Veil, Shari R.,; Vigsø, Orla,; Wheeler, Anthony R.,; Zhao, Hui,
• HerausgeberIn: Frandsen, Finn,; Johansen, Winni,
• Place / Publishing House: Berlin ;, Boston : : De Gruyter Mouton, , [2020]; ©2020
• Year of Publication: 2020
• Language: English
• Series: Handbooks of Communication Science , 23
• Physical Description: 1 online resource (XIV, 587 p.)

Finn Frandsen and Winni Johansen have won the 2019 Danish communication prize (KOM-pris) for their world-class research in organisational crises, crisis management and crisis communication. This prize is awarded by The Danish Union of Journalists (Dansk Journalistforbund) and Kforum. http://mgmt.au.dk/nyheder/nyheder/news-item/artikel/finn-frandsen-and-winni-johansen-win-the-kom-pris-2019/ The aim of this handbook is to provide an up-to-date introduction to the discipline of crisis communication. Based on the most recent international research and through a series of levels (from the textual to the inter-societal level), this handbook introduces the reader to the most important concepts, models, theories and debates within the field of crisis communication. Crisis communication is a young and very vibrant field of research and practice. It is therefore crucial that researchers, students and practitioners have access to presentations and discussions of the most recent research. Like the other handbooks in the HOCS series, this handbook contains a general introduction, a chapter on the history of crisis communication research, a series of thematic chapters on crisis communication research at various levels, a chapter perspectives, a glossary of key terms, and lists of further reading for each chapter (with references to publications in English, German, and French). Overview Section I – Introducing the fieldGeneral introductionA brief history of crisis management and crisis communication: From organizational practice to academic disciplineReframing the field: Public crisis management, political crisis management, and corporate crisis management Section II – Between text and contextImage repair theorySituational crisis communication theory: Influences, provenance, evolution, and prospectsContingency theory: Evolution from a public relations theory to a theory of strategic conflict managementDiscourse of renewal: Understanding the theory’s implications for the field of crisis communicationMaking sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communicationArenas and voices in organizational crisis communication: How far have we come?Visual crisis communication Section III – Organizational levelTo minimize or mobilize? The trade-offs associated with the crisis communication processInternal crisis communication: On current and future researchWhistleblowing in organizationsEmployee reactions to negative media coverageCrisis communication and organizational resilience Section IV – Interorganizational levelFixing the broken link: Communication strategies for supply chain crisesReputational interdependence and spillover: Exploring the contextual challenges of spillover crisis responseCrisis management consulting: An emerging field of study Section V – Societal levelCrisis and emergency risk communication: Past, present, and futureCrisis communication in public organizationsCommunicating and managing crisis in the world of politicsCrisis communication and the political scandalCrisis communication and social media: Short history of the evolution of social media in crisis communicationMass media and their symbiotic relationship with crisis Section VI – Intersocietal levelShould CEOs of multinationals be spokespersons during an overseas product harm crisis?Intercultural and multicultural approaches to crisis communication

Table of Contents

Frontmatter -- Preface to Handbooks of Communication Science series -- Acknowledgements -- Contents -- Section I – Introducing the field -- 1. General introduction -- 2. A brief history of crisis management and crisis communication: From organizational practice to academic discipline -- 3. Reframing the field: Public crisis management, political crisis management, and corporate crisis management -- Section II – Between text and context -- 4. Image repair theory -- 5. Situational crisis communication theory: Influences, provenance, evolution, and prospects -- 6. Contingency theory: Evolution from a public relations theory to a theory of strategic conflict management -- 7. Discourse of renewal: Understanding the theory’s implications for the field of crisis communication -- 8. Making sense of crisis sensemaking theory: Weick’s contributions to the study of crisis communication -- 9. Arenas and voices in organizational crisis communication: How far have we come? -- 10. Visual crisis communication -- Section III – Organizational level -- 11. To minimize or mobilize? The trade-offs associated with the crisis communication process -- 12. Internal crisis communication: On current and future research -- 13. Whistleblowing in organizations -- 14. Employee reactions to negative media coverage -- 15. Crisis communication and organizational resilience -- Section IV – Interorganizational level -- 16. Fixing the broken link: Communication strategies for supply chain crises -- 17. Reputational interdependence and spillover: Exploring the contextual challenges of spillover crisis response -- 18. Crisis management consulting: An emerging field of study -- Section V – Societal level -- 19. Crisis and emergency risk communication: Past, present, and future -- 20. Crisis communication in public organizations -- 21. Communicating and managing crisis in the world of politics -- 22. Crisis communication and the political scandal -- 23. Crisis communication and social media: Short history of the evolution of social media in crisis communication -- 24. Mass media and their symbiotic relationship with crisis -- Section VI – Intersocietal level -- 25. Should CEOs of multinationals be spokespersons during an overseas product harm crisis? -- 26. Intercultural and multicultural approaches to crisis communication -- Section VII – Critical approaches -- 27. Ethics in crisis communication -- Section VIII – The future -- 28. The future of organizational crises, crisis management and crisis communication -- Biographical sketches -- Index