Toward Cross-Channel Management : : A Comprehensive Guide for Retail Firms / / Felix Brunner, Thomas Rudolph.
New digital devices enable consumers to ubiquitously access the Internet and inspire them to switch between online and offline channels when shopping – a phenomenon extant research on consumer behavior terms cross-channel shopping. This considerable change in consumer behavior offers great potential...
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Superior document: | Title is part of eBook package: De Gruyter DG Plus eBook-Package 2015 |
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VerfasserIn: | |
Place / Publishing House: | München ;, Wien : : De Gruyter Oldenbourg, , [2014] ©2015 |
Year of Publication: | 2014 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (70 p.) |
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Other title: | Frontmatter -- Contents -- List of Figures -- List of Tables -- Preface -- Summary -- 1. Introduction -- 2. The Strategic Perspective -- 3. The Planning Perspective -- 4. Outlook -- About the Authors |
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Summary: | New digital devices enable consumers to ubiquitously access the Internet and inspire them to switch between online and offline channels when shopping – a phenomenon extant research on consumer behavior terms cross-channel shopping. This considerable change in consumer behavior offers great potential for retailers worldwide to strengthen their competitiveness. Today, retail incumbents aspire to integrate their channels to offer compelling switching opportunities among all online and offline channels – an approach we coin cross-channel management. However, addressing cross-channel shoppers may entail a rise in business model complexity which can only be tackled by installing a firm-wide strategic change process. Set against this transformative background, this book offers insight into how firms can overcome said inertia and successfully transform their current channel specific business model to a much more integrated system of online and offline channels. With the help of 71 interviews with top and middle managers in retailing, this book derives a variety of recommendations in the field of cross-channel management for retailers and manufacturers. |
Format: | Mode of access: Internet via World Wide Web. |
ISBN: | 9783110417166 9783110700985 9783110439687 9783110438734 |
DOI: | 10.1515/9783110417166 |
Access: | restricted access |
Hierarchical level: | Monograph |
Statement of Responsibility: | Felix Brunner, Thomas Rudolph. |