TheIntercultural Dynamics of Multicultural Working / / ed. by Maria Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García.

• Superior document: Title is part of eBook package: De Gruyter MultiLingual Matters Backlist eBook-Package 2000-2013
• MitwirkendeR: Byram, Michael,; Canado, Maria Luisa Perez,; Garcia, Maria del Carmen Mendez,; Glaser, Evelyne,; Guilherme, Manuela,; Hoppe, Daniel,; Illes, Katalin,; Kaar, Alexandra,; Kansanen, Anneli,; Keating, Clara,; Lund, Anne Davidson,; Martins, Isabel Ferreira,; Mughan, Terence,; O’Regan, John P.,; O’Shea, Greg,; Phipps, Alison,; Silbermayr, Thomas,; Ting-Toomey, Stella,; Vohlonen, Leena,; Zoels, Guenther,
• HerausgeberIn: Glaser, Evelyne,; Guilherme, Maria Manuela,; Méndez-García, María del Carmen,
• Place / Publishing House: Bristol ;, Blue Ridge Summit : : Multilingual Matters, , [2010]; ©2010
• Year of Publication: 2010
• Language: English
• Series: Languages for Intercultural Communication and Education
• Physical Description: 1 online resource (272 p.)

This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural...

Table of Contents

• Frontmatter
• Contents
• Acknowledgements
• Contributors
• Foreword
• Introduction
• Part 1: Ideas and Models in Perspective
• Chapter 1. Intercultural Conflict Interaction Competence: From Theory to Practice
• Chapter 2. National Occupational Standards in Intercultural Working: Models of Theory and Assessment
• Chapter 3. Training and Intercultural Education: The Danger in ‘Good Citizenship’
• Part 2: Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice
• Chapter 4. Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction
• Chapter 5. Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams
• Chapter 6. Intercultural Interaction: A Sense-making Approach
• Chapter 7. Communicative Interaction: Intercultural Verbal and Nonverbal Interaction
• Chapter 8. Ethnography: The Use of Observation and Action Research for Intercultural Learning
• Chapter 9. Biography: The Role of Experience in Intercultural Learning
• Chapter 10. Diversity Management: Negotiating Representations in Multicultural Contexts
• Chapter 11. Working in Multicultural Teams
• Part 3: Voices from the ‘Real’ World
• Chapter 12. Intercultural Relations at the Workplace
• Chapter 13. Sharing Reflections on Intercultural Learning
• Chapter 14. Intercultural Education in International Management
• Conclusion: Intercultural Competence for Professional Mobility