TheIntercultural Dynamics of Multicultural Working / / ed. by Maria Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García.

• Superior document: Title is part of eBook package: De Gruyter MultiLingual Matters Backlist eBook-Package 2000-2013
• MitwirkendeR: Byram, Michael,; Canado, Maria Luisa Perez,; Garcia, Maria del Carmen Mendez,; Glaser, Evelyne,; Guilherme, Manuela,; Hoppe, Daniel,; Illes, Katalin,; Kaar, Alexandra,; Kansanen, Anneli,; Keating, Clara,; Lund, Anne Davidson,; Martins, Isabel Ferreira,; Mughan, Terence,; O’Regan, John P.,; O’Shea, Greg,; Phipps, Alison,; Silbermayr, Thomas,; Ting-Toomey, Stella,; Vohlonen, Leena,; Zoels, Guenther,
• HerausgeberIn: Glaser, Evelyne,; Guilherme, Maria Manuela,; Méndez-García, María del Carmen,
• Place / Publishing House: Bristol ;, Blue Ridge Summit : : Multilingual Matters, , [2010]; ©2010
• Year of Publication: 2010
• Language: English
• Series: Languages for Intercultural Communication and Education
• Physical Description: 1 online resource (272 p.)

This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: - Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed.

Table of Contents

Frontmatter -- Contents -- Acknowledgements -- Contributors -- Foreword -- Introduction -- Part 1: Ideas and Models in Perspective -- Chapter 1. Intercultural Conflict Interaction Competence: From Theory to Practice -- Chapter 2. National Occupational Standards in Intercultural Working: Models of Theory and Assessment -- Chapter 3. Training and Intercultural Education: The Danger in ‘Good Citizenship’ -- Part 2: Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice -- Chapter 4. Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction -- Chapter 5. Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams -- Chapter 6. Intercultural Interaction: A Sense-making Approach -- Chapter 7. Communicative Interaction: Intercultural Verbal and Nonverbal Interaction -- Chapter 8. Ethnography: The Use of Observation and Action Research for Intercultural Learning -- Chapter 9. Biography: The Role of Experience in Intercultural Learning -- Chapter 10. Diversity Management: Negotiating Representations in Multicultural Contexts -- Chapter 11. Working in Multicultural Teams -- Part 3: Voices from the ‘Real’ World -- Chapter 12. Intercultural Relations at the Workplace -- Chapter 13. Sharing Reflections on Intercultural Learning -- Chapter 14. Intercultural Education in International Management -- Conclusion: Intercultural Competence for Professional Mobility