Human Resources and Tourism : : Skills, Culture and Industry / / Darren Lee-Ross, Josephine Pryce.
The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emergi...
Saved in:
Superior document: | Title is part of eBook package: De Gruyter CVP eBook-Package Backfile 2000-2013 |
---|---|
VerfasserIn: | |
Place / Publishing House: | Bristol, UK;, Blue Ridge Summit, PA : : Channel View Publications, , [2010] ©2010 |
Year of Publication: | 2010 |
Language: | English |
Series: | Aspects of Tourism ;
2 |
Online Access: | |
Physical Description: | 1 online resource (304 p.) |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
9781845411411 |
---|---|
ctrlnum |
(DE-B1597)544899 (OCoLC)985301951 |
collection |
bib_alma |
record_format |
marc |
spelling |
Lee-Ross, Darren, author. aut http://id.loc.gov/vocabulary/relators/aut Human Resources and Tourism : Skills, Culture and Industry / Darren Lee-Ross, Josephine Pryce. Bristol, UK; Blue Ridge Summit, PA : Channel View Publications, [2010] ©2010 1 online resource (304 p.) text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Aspects of Tourism ; 2 Frontmatter -- CONTENTS -- PREFACE -- CHAPTER 1. THE NATURE OF THE BEAST: HUMAN RESOURCES MANAGEMENT AND THE TOURISM CONTEXT -- CHAPTER 2. CHANGE,WHAT CHANGE? HUMAN RESOURCES PLANNING IN A CONTEMPORARY ENVIRONMENT -- CHAPTER 3. MANAGING THE PROCESS -- CHAPTER 4. PERFORMING OR IGNORING:MANAGEMENT AND APPRAISAL -- CHAPTER 5. TRAINING AND DEVELOPMENT -- CHAPTER 6. QUALITY OF WORK LIFE -- CHAPTER 7. INDUSTRIAL RELATIONS AND LEGAL ASPECTS -- CHAPTER 8. THE SAME DIFFERENCE? DIVERSITY MANAGEMENT -- CHAPTER 9. TO BE OR NOT TO BE? HUMAN RESOURCE MANAGEMENT AND THE ROLE OF ETHICS -- CHAPTER 10. THE FUTURE OF HUMAN RESOURCES -- REFERENCES -- INDEX restricted access http://purl.org/coar/access_right/c_16ec online access with authorization star The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace. Issued also in print. Mode of access: Internet via World Wide Web. In English. Description based on online resource; title from PDF title page (publisher's Web site, viewed 30. Aug 2021) Personnel & human resources management. Tourism industry. BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism. bisacsh Employment. HR. Hospitality. Human resources management. Service management. Tourism management. Tourism workforce. Pryce, Josephine, author. aut http://id.loc.gov/vocabulary/relators/aut Title is part of eBook package: De Gruyter CVP eBook-Package Backfile 2000-2013 9783110754377 print 9781845411404 https://doi.org/10.21832/9781845411411 https://www.degruyter.com/isbn/9781845411411 Cover https://www.degruyter.com/cover/covers/9781845411411.jpg |
language |
English |
format |
eBook |
author |
Lee-Ross, Darren, Lee-Ross, Darren, Pryce, Josephine, |
spellingShingle |
Lee-Ross, Darren, Lee-Ross, Darren, Pryce, Josephine, Human Resources and Tourism : Skills, Culture and Industry / Aspects of Tourism ; Frontmatter -- CONTENTS -- PREFACE -- CHAPTER 1. THE NATURE OF THE BEAST: HUMAN RESOURCES MANAGEMENT AND THE TOURISM CONTEXT -- CHAPTER 2. CHANGE,WHAT CHANGE? HUMAN RESOURCES PLANNING IN A CONTEMPORARY ENVIRONMENT -- CHAPTER 3. MANAGING THE PROCESS -- CHAPTER 4. PERFORMING OR IGNORING:MANAGEMENT AND APPRAISAL -- CHAPTER 5. TRAINING AND DEVELOPMENT -- CHAPTER 6. QUALITY OF WORK LIFE -- CHAPTER 7. INDUSTRIAL RELATIONS AND LEGAL ASPECTS -- CHAPTER 8. THE SAME DIFFERENCE? DIVERSITY MANAGEMENT -- CHAPTER 9. TO BE OR NOT TO BE? HUMAN RESOURCE MANAGEMENT AND THE ROLE OF ETHICS -- CHAPTER 10. THE FUTURE OF HUMAN RESOURCES -- REFERENCES -- INDEX |
author_facet |
Lee-Ross, Darren, Lee-Ross, Darren, Pryce, Josephine, Pryce, Josephine, Pryce, Josephine, |
author_variant |
d l r dlr d l r dlr j p jp |
author_role |
VerfasserIn VerfasserIn VerfasserIn |
author2 |
Pryce, Josephine, Pryce, Josephine, |
author2_variant |
j p jp |
author2_role |
VerfasserIn VerfasserIn |
author_sort |
Lee-Ross, Darren, |
title |
Human Resources and Tourism : Skills, Culture and Industry / |
title_sub |
Skills, Culture and Industry / |
title_full |
Human Resources and Tourism : Skills, Culture and Industry / Darren Lee-Ross, Josephine Pryce. |
title_fullStr |
Human Resources and Tourism : Skills, Culture and Industry / Darren Lee-Ross, Josephine Pryce. |
title_full_unstemmed |
Human Resources and Tourism : Skills, Culture and Industry / Darren Lee-Ross, Josephine Pryce. |
title_auth |
Human Resources and Tourism : Skills, Culture and Industry / |
title_alt |
Frontmatter -- CONTENTS -- PREFACE -- CHAPTER 1. THE NATURE OF THE BEAST: HUMAN RESOURCES MANAGEMENT AND THE TOURISM CONTEXT -- CHAPTER 2. CHANGE,WHAT CHANGE? HUMAN RESOURCES PLANNING IN A CONTEMPORARY ENVIRONMENT -- CHAPTER 3. MANAGING THE PROCESS -- CHAPTER 4. PERFORMING OR IGNORING:MANAGEMENT AND APPRAISAL -- CHAPTER 5. TRAINING AND DEVELOPMENT -- CHAPTER 6. QUALITY OF WORK LIFE -- CHAPTER 7. INDUSTRIAL RELATIONS AND LEGAL ASPECTS -- CHAPTER 8. THE SAME DIFFERENCE? DIVERSITY MANAGEMENT -- CHAPTER 9. TO BE OR NOT TO BE? HUMAN RESOURCE MANAGEMENT AND THE ROLE OF ETHICS -- CHAPTER 10. THE FUTURE OF HUMAN RESOURCES -- REFERENCES -- INDEX |
title_new |
Human Resources and Tourism : |
title_sort |
human resources and tourism : skills, culture and industry / |
series |
Aspects of Tourism ; |
series2 |
Aspects of Tourism ; |
publisher |
Channel View Publications, |
publishDate |
2010 |
physical |
1 online resource (304 p.) Issued also in print. |
contents |
Frontmatter -- CONTENTS -- PREFACE -- CHAPTER 1. THE NATURE OF THE BEAST: HUMAN RESOURCES MANAGEMENT AND THE TOURISM CONTEXT -- CHAPTER 2. CHANGE,WHAT CHANGE? HUMAN RESOURCES PLANNING IN A CONTEMPORARY ENVIRONMENT -- CHAPTER 3. MANAGING THE PROCESS -- CHAPTER 4. PERFORMING OR IGNORING:MANAGEMENT AND APPRAISAL -- CHAPTER 5. TRAINING AND DEVELOPMENT -- CHAPTER 6. QUALITY OF WORK LIFE -- CHAPTER 7. INDUSTRIAL RELATIONS AND LEGAL ASPECTS -- CHAPTER 8. THE SAME DIFFERENCE? DIVERSITY MANAGEMENT -- CHAPTER 9. TO BE OR NOT TO BE? HUMAN RESOURCE MANAGEMENT AND THE ROLE OF ETHICS -- CHAPTER 10. THE FUTURE OF HUMAN RESOURCES -- REFERENCES -- INDEX |
isbn |
9781845411411 9783110754377 9781845411404 |
url |
https://doi.org/10.21832/9781845411411 https://www.degruyter.com/isbn/9781845411411 https://www.degruyter.com/cover/covers/9781845411411.jpg |
illustrated |
Not Illustrated |
doi_str_mv |
10.21832/9781845411411 |
oclc_num |
985301951 |
work_keys_str_mv |
AT leerossdarren humanresourcesandtourismskillscultureandindustry AT prycejosephine humanresourcesandtourismskillscultureandindustry |
status_str |
n |
ids_txt_mv |
(DE-B1597)544899 (OCoLC)985301951 |
carrierType_str_mv |
cr |
hierarchy_parent_title |
Title is part of eBook package: De Gruyter CVP eBook-Package Backfile 2000-2013 |
is_hierarchy_title |
Human Resources and Tourism : Skills, Culture and Industry / |
container_title |
Title is part of eBook package: De Gruyter CVP eBook-Package Backfile 2000-2013 |
author2_original_writing_str_mv |
noLinkedField noLinkedField |
_version_ |
1770177302790930432 |
fullrecord |
<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>05007nam a22008175i 4500</leader><controlfield tag="001">9781845411411</controlfield><controlfield tag="003">DE-B1597</controlfield><controlfield tag="005">20210830012106.0</controlfield><controlfield tag="006">m|||||o||d||||||||</controlfield><controlfield tag="007">cr || ||||||||</controlfield><controlfield tag="008">210830t20102010enk fo d z eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781845411411</subfield></datafield><datafield tag="024" ind1="7" ind2=" "><subfield code="a">10.21832/9781845411411</subfield><subfield code="2">doi</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-B1597)544899</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)985301951</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-B1597</subfield><subfield code="b">eng</subfield><subfield code="c">DE-B1597</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">enk</subfield><subfield code="c">GB-BST</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS081000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Lee-Ross, Darren, </subfield><subfield code="e">author.</subfield><subfield code="4">aut</subfield><subfield code="4">http://id.loc.gov/vocabulary/relators/aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Human Resources and Tourism :</subfield><subfield code="b">Skills, Culture and Industry /</subfield><subfield code="c">Darren Lee-Ross, Josephine Pryce.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Bristol, UK;</subfield><subfield code="a">Blue Ridge Summit, PA : </subfield><subfield code="b">Channel View Publications, </subfield><subfield code="c">[2010]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">©2010</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (304 p.)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="347" ind1=" " ind2=" "><subfield code="a">text file</subfield><subfield code="b">PDF</subfield><subfield code="2">rda</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Aspects of Tourism ;</subfield><subfield code="v">2</subfield></datafield><datafield tag="505" ind1="0" ind2="0"><subfield code="t">Frontmatter -- </subfield><subfield code="t">CONTENTS -- </subfield><subfield code="t">PREFACE -- </subfield><subfield code="t">CHAPTER 1. THE NATURE OF THE BEAST: HUMAN RESOURCES MANAGEMENT AND THE TOURISM CONTEXT -- </subfield><subfield code="t">CHAPTER 2. CHANGE,WHAT CHANGE? HUMAN RESOURCES PLANNING IN A CONTEMPORARY ENVIRONMENT -- </subfield><subfield code="t">CHAPTER 3. MANAGING THE PROCESS -- </subfield><subfield code="t">CHAPTER 4. PERFORMING OR IGNORING:MANAGEMENT AND APPRAISAL -- </subfield><subfield code="t">CHAPTER 5. TRAINING AND DEVELOPMENT -- </subfield><subfield code="t">CHAPTER 6. QUALITY OF WORK LIFE -- </subfield><subfield code="t">CHAPTER 7. INDUSTRIAL RELATIONS AND LEGAL ASPECTS -- </subfield><subfield code="t">CHAPTER 8. THE SAME DIFFERENCE? DIVERSITY MANAGEMENT -- </subfield><subfield code="t">CHAPTER 9. TO BE OR NOT TO BE? HUMAN RESOURCE MANAGEMENT AND THE ROLE OF ETHICS -- </subfield><subfield code="t">CHAPTER 10. THE FUTURE OF HUMAN RESOURCES -- </subfield><subfield code="t">REFERENCES -- </subfield><subfield code="t">INDEX</subfield></datafield><datafield tag="506" ind1="0" ind2=" "><subfield code="a">restricted access</subfield><subfield code="u">http://purl.org/coar/access_right/c_16ec</subfield><subfield code="f">online access with authorization</subfield><subfield code="2">star</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">The tourism industry provides employment for literally millions of individuals. Despite global recessions, terrorist attacks and other catastrophes this is likely to remain unchanged in the long-term. Resilience of this nature helps tourism remain a major global employer in both developed and emerging economies. The important role played by tourism workers cannot be overstated; some argue that they actually define the product on offer. Accordingly, mediocre or poor performance gives rise to an unremarkable service experience or one to which customers would not return willingly. The inextricable link between the calibre and performance of staff and service delivery is a key issue for human resources management. This challenge is further complicated by a number of structural characteristics including: dominance of unaffiliated small to medium-sized organizations; high levels of labour turnover; and a heterogeneous workforce with individuals having a wide variety of cultural differences and employment aspirations. This book accounts for the above factors using an approach which is part prescriptive and part enquiry or research-oriented. In doing so, espoused 'HRM convention' may be understood against 'HRM in practice'. Additionally, by using this method we hope to instil a sense of enquiry in the reader. This is a necessary intellectual asset for the future and will also allow the individual to make a positive contribution in the workplace.</subfield></datafield><datafield tag="530" ind1=" " ind2=" "><subfield code="a">Issued also in print.</subfield></datafield><datafield tag="538" ind1=" " ind2=" "><subfield code="a">Mode of access: Internet via World Wide Web.</subfield></datafield><datafield tag="546" ind1=" " ind2=" "><subfield code="a">In English.</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Description based on online resource; title from PDF title page (publisher's Web site, viewed 30. Aug 2021)</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Personnel & human resources management.</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Tourism industry.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Industries / Hospitality, Travel & Tourism.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Employment.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">HR.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Hospitality.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Human resources management.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Service management.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Tourism management.</subfield></datafield><datafield tag="653" ind1=" " ind2=" "><subfield code="a">Tourism workforce.</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Pryce, Josephine, </subfield><subfield code="e">author.</subfield><subfield code="4">aut</subfield><subfield code="4">http://id.loc.gov/vocabulary/relators/aut</subfield></datafield><datafield tag="773" ind1="0" ind2="8"><subfield code="i">Title is part of eBook package:</subfield><subfield code="d">De Gruyter</subfield><subfield code="t">CVP eBook-Package Backfile 2000-2013</subfield><subfield code="z">9783110754377</subfield></datafield><datafield tag="776" ind1="0" ind2=" "><subfield code="c">print</subfield><subfield code="z">9781845411404</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://doi.org/10.21832/9781845411411</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">https://www.degruyter.com/isbn/9781845411411</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="3">Cover</subfield><subfield code="u">https://www.degruyter.com/cover/covers/9781845411411.jpg</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">978-3-11-075437-7 CVP eBook-Package Backfile 2000-2013</subfield><subfield code="c">2000</subfield><subfield code="d">2013</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_BACKALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_CL_LAEC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_EBACKALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_EBKALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_ECL_LAEC</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_EEBKALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_ESSHALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_ESTMALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_PPALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_SSHALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">EBA_STMALL</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">GBV-deGruyter-alles</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">PDA11SSHE</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">PDA12STME</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">PDA13ENGE</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">PDA17SSHEE</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">PDA18STMEE</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">PDA5EBK</subfield></datafield></record></collection> |