Talking about Machines : : An Ethnography of a Modern Job / / Julian E. Orr.
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He...
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Superior document: | Title is part of eBook package: De Gruyter Cornell University Press Complete eBook-Package 2016 |
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VerfasserIn: | |
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Place / Publishing House: | Ithaca, NY : : Cornell University Press, , [2016] ©2016 |
Year of Publication: | 2016 |
Language: | English |
Series: | Collection on Technology and Work
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Online Access: | |
Physical Description: | 1 online resource (192 p.) |
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Table of Contents:
- Frontmatter
- Contents
- Foreword
- Acknowledgments
- 1. Introduction
- 2. Vignettes of Work in the Field
- 3. Territories: The Geography of the Service Triangle
- 4. The Technicians
- 5. The Customers
- 6. Talking about Machines, and Bits Thereof ...
- 7. The Work of Service
- 8. War Stories of the Service Triangle
- 9. Warranted and Other Conclusions
- References
- Index