Talking about Machines : : An Ethnography of a Modern Job / / Julian E. Orr.
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He...
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Place / Publishing House: | Ithaca, NY : : Cornell University Press, , [2016] ©2016 |
Year of Publication: | 2016 |
Language: | English |
Series: | Collection on Technology and Work
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Physical Description: | 1 online resource (192 p.) |
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Orr, Julian E., author. aut http://id.loc.gov/vocabulary/relators/aut Talking about Machines : An Ethnography of a Modern Job / Julian E. Orr. Ithaca, NY : Cornell University Press, [2016] ©2016 1 online resource (192 p.) text txt rdacontent computer c rdamedia online resource cr rdacarrier text file PDF rda Collection on Technology and Work Frontmatter -- Contents -- Foreword -- Acknowledgments -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof ... -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions -- References -- Index restricted access http://purl.org/coar/access_right/c_16ec online access with authorization star This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture.Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment. Issued also in print. Mode of access: Internet via World Wide Web. In English. Description based on online resource; title from PDF title page (publisher's Web site, viewed 02. Mrz 2022) Ethnology United States. Mechanics United States. Photocopying machines United States Maintenance and repair. Anthropology. Labor History. Social Work. POLITICAL SCIENCE / Labor & Industrial Relations. bisacsh Barley, Stephen R., contributor. ctb https://id.loc.gov/vocabulary/relators/ctb Title is part of eBook package: De Gruyter Cornell University Press Complete eBook-Package 2016 9783110667493 print 9780801432972 https://doi.org/10.7591/9781501707407 https://www.degruyter.com/isbn/9781501707407 Cover https://www.degruyter.com/document/cover/isbn/9781501707407/original |
language |
English |
format |
eBook |
author |
Orr, Julian E., Orr, Julian E., |
spellingShingle |
Orr, Julian E., Orr, Julian E., Talking about Machines : An Ethnography of a Modern Job / Collection on Technology and Work Frontmatter -- Contents -- Foreword -- Acknowledgments -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof ... -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions -- References -- Index |
author_facet |
Orr, Julian E., Orr, Julian E., Barley, Stephen R., Barley, Stephen R., |
author_variant |
j e o je jeo j e o je jeo |
author_role |
VerfasserIn VerfasserIn |
author2 |
Barley, Stephen R., Barley, Stephen R., |
author2_variant |
s r b sr srb s r b sr srb |
author2_role |
MitwirkendeR MitwirkendeR |
author_sort |
Orr, Julian E., |
title |
Talking about Machines : An Ethnography of a Modern Job / |
title_sub |
An Ethnography of a Modern Job / |
title_full |
Talking about Machines : An Ethnography of a Modern Job / Julian E. Orr. |
title_fullStr |
Talking about Machines : An Ethnography of a Modern Job / Julian E. Orr. |
title_full_unstemmed |
Talking about Machines : An Ethnography of a Modern Job / Julian E. Orr. |
title_auth |
Talking about Machines : An Ethnography of a Modern Job / |
title_alt |
Frontmatter -- Contents -- Foreword -- Acknowledgments -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof ... -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions -- References -- Index |
title_new |
Talking about Machines : |
title_sort |
talking about machines : an ethnography of a modern job / |
series |
Collection on Technology and Work |
series2 |
Collection on Technology and Work |
publisher |
Cornell University Press, |
publishDate |
2016 |
physical |
1 online resource (192 p.) Issued also in print. |
contents |
Frontmatter -- Contents -- Foreword -- Acknowledgments -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof ... -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions -- References -- Index |
isbn |
9781501707407 9783110667493 9780801432972 |
geographic_facet |
United States. United States |
url |
https://doi.org/10.7591/9781501707407 https://www.degruyter.com/isbn/9781501707407 https://www.degruyter.com/document/cover/isbn/9781501707407/original |
illustrated |
Not Illustrated |
dewey-hundreds |
300 - Social sciences |
dewey-tens |
300 - Social sciences, sociology & anthropology |
dewey-ones |
305 - Social groups |
dewey-full |
305.9/6864 |
dewey-sort |
3305.9 46864 |
dewey-raw |
305.9/6864 |
dewey-search |
305.9/6864 |
doi_str_mv |
10.7591/9781501707407 |
oclc_num |
963719700 |
work_keys_str_mv |
AT orrjuliane talkingaboutmachinesanethnographyofamodernjob AT barleystephenr talkingaboutmachinesanethnographyofamodernjob |
status_str |
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ids_txt_mv |
(DE-B1597)480131 (OCoLC)963719700 |
carrierType_str_mv |
cr |
hierarchy_parent_title |
Title is part of eBook package: De Gruyter Cornell University Press Complete eBook-Package 2016 |
is_hierarchy_title |
Talking about Machines : An Ethnography of a Modern Job / |
container_title |
Title is part of eBook package: De Gruyter Cornell University Press Complete eBook-Package 2016 |
author2_original_writing_str_mv |
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