Understanding Street-Level Bureaucracy / / ed. by Peter Hupe, Michael Hill, Aurélien Buffat.
This wide-ranging edited volume provides a state of the art account of theory and research on modern street-level bureaucracy, gathering internationally acclaimed scholars to address the varying roles of public officials who fulfill their tasks while interacting with the public. These roles include...
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Superior document: | Title is part of eBook package: De Gruyter Bristol University Press Complete eBook-Package 2015 |
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MitwirkendeR: | |
HerausgeberIn: | |
Place / Publishing House: | Bristol : : Policy Press, , [2015] ©2015 |
Year of Publication: | 2015 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (404 p.) :; 8 Black and White |
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Table of Contents:
- Front Matter
- Contents
- Biographical notes
- Preface
- Introduction
- Introduction: defining and understanding street-level bureaucracy
- The inside story: street-level research in the US and beyond
- Delivering services and benefits: street-level bureaucracy and the welfare state
- Discretionary payments in social assistance
- Street-level bureaucracy and professionalism in health services
- When and why discretion is weak or strong: the case of taxing officers in a Public Unemployment Fund
- Agents of the state: street-level bureaucracy and law enforcement
- Law enforcement and policy alienation: coping by labour inspectors and federal police officers
- Law enforcement behaviour of regulatory inspectors
- Street-level bureaucrats and regulatory deterrence
- Embedded in society: street-level bureaucrats as public actors
- Street-level bureaucrats and client interaction in a just world
- ‘Playing the rules’: discretion in social and policy context
- Personalisation and adult social work: recasting professional discretion at the street level?
- The management of street-level bureaucrats
- Bureaucratic, market or professional control? A theory on the relation between street-level task characteristics and the feasibility of control mechanisms
- First-line supervisors as gate-keepers: rule processing by head teachers
- Service workers on the electronic leash? Street-level bureaucrats in emerging information and communication technology work contexts
- The promise of professionalism
- Fulfilling the promise of professionalism in street-level practice
- Professionals and discretion in street-level bureaucracy
- The moment of the street-level bureaucrats in a public employment service
- Conclusion
- Conclusion: the present and future study of street-level bureaucracy
- References
- Index