Better Health in Harder Times : : Active Citizens and Innovation on the Frontline / / ed. by Celia Davies, Jan Walmsley, Mike Hales, Ray Flux.

• Superior document: Title is part of eBook package: De Gruyter Bristol University Press Backlist eBook-Package 2013-1995
• MitwirkendeR: Ansell, Kate,; Bacon, Neil,; Bennett, Yvonne,; Bryant, Laurie,; Carle, Nan,; Chapman, Rohhss,; Craft, Tim,; Craig, Georgina,; Cunningham, Ian,; Dale, Catherine,; Davies, Celia,; Duffy, Simon,; Eaton, Simon,; Fisher, Brian,; Flux, Angela,; Flux, Ray,; Foot, Catherine,; Furr, Beryl,; Gilbert, David,; Goldberg, Lawrence,; Gul, Malik,; Hales, Mike,; Hall, Kate,; Hodgkin, Paul,; Iles, Valerie,; Keep, Jane,; Mant, Alastair,; Nicol, Ed,; Phillips, Jim,; Reed, Fiona,; Sims, Tim,; Sines, David,; Stern, Rick,; Taylor, Tris,; Townson, Lou,; Walmsley, Jan,; Willis, Jon,; Worth, John,
• HerausgeberIn: Davies, Celia,; Flux, Ray,; Hales, Mike,; Walmsley, Jan,
• Place / Publishing House: Bristol : : Policy Press, , [2012]; ©2012
• Year of Publication: 2012
• Language: English
• Physical Description: 1 online resource (208 p.)

For years the NHS has been the most trusted of public institutions and the envy of many around the world. But today there is turmoil. Painful shortcomings in clinical care and patient experience, together with funding cuts, threaten to dig deep into service levels and standards. Seventy years of technically advanced medicine provided free to the population has produced a widespread perception of patients as passive consumers of health care. This book explores how we may renew for our times the collective compact that created our public services in the 1940s. Voices from service users and service providers show how this can be done. They offer testimony of what goes wrong and what can be put right when working together becomes the norm. Sections explore new ways of living and working with long-term conditions, more meaningful and effective approaches to service redesign, use of information technology, leadership, co-production and creating and accounting for quality. Accessible to a wide range of readers, with short, accessible contributions, this is a book to provoke and inspire.

Table of Contents

Front Matter -- Contents -- Contributors’ biographical notes -- Acknowledgements -- List of abbreviations -- Introduction -- What business are we really in? Managing and self-managing well-being -- Money matters! Personal budgets and direct payments -- Mainstreaming a chronic disease self-management programme – reflections on the NHS Expert Patients’ Programme -- Health promotion – connecting people and place -- Is a long-term condition a disability? Schools of thought and language -- Life as an active citizen – full engagement, hard work and well-being -- Genuine partnership -- Overview: Looking for a new social contract around the NHS -- Questions of quality – not just ticking boxes -- A cataract journey -- Using Experience-Based Co-Design to make cancer services more patient-centred -- How patient stories can change the commissioning culture -- Turning ‘care’ into ‘share’ -- Let me tell you a story -- Quality, leadership and moral responsibility -- Accounting for quality – eight tips for producing reports for the public about the quality of care -- Overview: Quality – fantastic journey but bumpy ride? -- Governance – how can we really work together? -- Reminiscences of an advocate -- Researching together – pooling ideas, strengths and experiences -- Becoming accepted -- Supporting ‘experts by experience’ – a champion idea -- Engaging communities – sharing the learning -- The engagement industry – some personal reflections -- Overview: Colliding worlds – the journey towards collaborative governance -- How can information technology work for well-being? Data, dialogues and digital media -- Records help us make sense of our lives -- Records access and empowered patients, 2017 -- Learning to build a high-quality information system to support high-quality renal care -- Embracing social technology -- Enlightening the next user -- Patients’ stories – digital gifts that can change the world -- Temptations of cheap data -- Overview: Innovation in cultures, feelings and roles -- What kind of learning, what kind of leadership? -- Managers and leadership, now and then -- Harnessing a Hydra – managing to change the NHS -- “Ask the patient what they want” -- The heart and art of leadership -- Health leadership for the 21st century – a new, holistic, co-productive endeavour -- Forty years of innovation in community responses to the needs of people with learning difficulties -- From hard to reach to within reach – the ‘how’ of community engagement in the era of the Big Society -- Disciplined conversation, facilitated dialogue, measured progress -- Leadership as if people matter – the Innovative Headteachers Programme -- Overview: What kind of leadership? -- Better health in harder times – towards a sustainable NHS -- References -- Index