Provincial & Territorial Ombudsman Offices in Canada / / ed. by Stewart Hyson.

• Superior document: Title is part of eBook package: De Gruyter University of Toronto Press eBook-Package Backlist 2000-2013
• MitwirkendeR: Cameron, Kirk,; Fortier, Isabelle,; Garcea, Joseph,; Gibbons, Kenneth,; Hyson, Stewart,; Levine, Gregory J.,; Moss, Bradley,; Munro, Gary,; Smith, Patrick J.,; Stefanick, Lorna,; Turnbull, Lori,
• HerausgeberIn: Hyson, Stewart ,
• Place / Publishing House: Toronto : : University of Toronto Press, , [2016]; ©2009
• Year of Publication: 2016
• Language: English
• Series: IPAC Series in Public Management and Governance
• Physical Description: 1 online resource (304 p.)

Parliamentary ombudsmen are appointed to investigate citizens' complaints and to provide checks on government administrative activity. In Canada, there are ten provincial and territorial ombudsmen, each with mandates over the whole of the public service within their regions. Though each ombudsman presents an annual report on his or her activities, there has been little sustained evaluation of the position's impact or its effectiveness.In this collection, contributors describe and assess the performance of the ten ombudsman offices in light of their multiple and evolving functions. Ombudsmen both investigate citizens' complaints and direct them to already-existing agencies. They sometimes educate the public about administrative processes and initiate probes of systemic issues in need of amelioration or change. An important evaluation of a little-studied institution, Provincial and Territorial Ombudsman Offices in Canada offers background and theory, case studies, and perspectives on the emerging challenges for the office in the twenty-first century.

Table of Contents

Frontmatter -- Contents -- Contributors -- Foreword -- Preface -- 1. Ombudsman Research Project: The Provincial and Territorial OmbudsOffices in Canada -- 2. Alberta's Ombudsman: Following Responsibility in an Era of Outsourcing -- 3. Fairness Inc.: Administrative Justice in B.C. - The Ombudsman Office at Thirty -- 4. Manitoba Ombudsman: Protecting Citizens through Fairness, Equity, and Accountability? -- 5. Institutionalization of the Office of Ombudsman in New Brunswick -- 6. Expedition Sailors: The Ombudsman in Newfoundland and Labrador -- 7. Nova Scotia's Ombudsman: Conciliator, Consultant, and Cooperator -- 8. Ontario Ombudsman: A Game of Trust -- 9. Quebec Ombudsman's Evolution: Assessment of Reactive and Proactive Roles in the Context of Administrative Reforms -- 10. Saskatchewan's Ombudsman Office: Reflections on Organizational Mandate and Capacity at the Turn of the Millennium -- 11. Yukon's Ombudsman: An Evolutionary Step Forward -- 12. Recapturing the Spirit, Enhancing the Project: The Ombudsman Plan in Twenty-First-Century Canada