Digital Government : : Technology and Public Sector Performance / / Darrell M. West.
Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West discusses how new technology is altering governmental performance, the political process, and democracy itself by improving government respons...
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Superior document: | Title is part of eBook package: De Gruyter Princeton University Press eBook-Package Backlist 2000-2013 |
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Place / Publishing House: | Princeton, NJ : : Princeton University Press, , [2011] ©2005 |
Year of Publication: | 2011 |
Edition: | Course Book |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (256 p.) :; 2 line illus. 47 tables. |
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Table of Contents:
- Frontmatter
- Contents
- List of Tables
- Preface
- CHAPTER 1. Scope, Causes, and Consequences of Electronic Government
- CHAPTER 2. Bureaucratic, Fiscal, and Political Contexts
- CHAPTER 3. The Content of American Government Websites
- CHAPTER 4. Explaining E-Government Performance
- CHAPTER 5. The Case of Online Tax Filing
- CHAPTER 6. Public Outreach and Responsiveness
- CHAPTER 7. Citizen Use of E-Government
- CHAPTER 8. Trust and Confidence in E-Government
- CHAPTER 9. Global E-Government
- CHAPTER 10. Democratization and Technological Change
- APPENDIX I. Coding Instructions for Government Website Content Analysis
- APPENDIX II. Global E-Government Rankings by Country, 2003
- APPENDIX III. E-Government Best Practices
- Notes
- Index