Reinventing Texas Government /

Reinventing Texas Government / / Michael Lauderdale.

The Survey of Organizational Excellence is revolutionizing the operation of Texas state agencies and other governmental and private organizations. Developed and refined over the last twenty years by a team of researchers led by Michael Lauderdale, the survey is a proven tool for improving the effect...

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Bibliographic Details
Superior document:Title is part of eBook package: De Gruyter University of Texas Press Complete eBook-Package Pre-2000
VerfasserIn:
Lauderdale, Michael,
Place / Publishing House:Austin : : University of Texas Press, , [2021]
©1999
Year of Publication:2021
Language:English
Online Access:
Physical Description:1 online resource (218 p.)
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Table of Contents:
  • Frontmatter
  • Contents
  • Acknowledgments
  • Introduction: Change in Texas
  • 1. History and Development of the Survey of Organizational Excellence
  • 2. The Survey Concept in Organizational Development
  • 3. Guidelines for Understanding the SOE Data
  • 4. Procedures for Organizational Assessment and Intervention
  • 5. Using the SOE in Changing the Organization
  • 6. Some Results from Organizations Using the SOE
  • 7. How the Pursuit of Quality Undermines the Mass Production/Bureaucratic Model
  • 8. Creating the New Paradigm: Thinking Organizations
  • Appendix A. Survey of Organizational Excellence
  • Appendix B. Examples of Custom Questions and Use of Additional Demographic Options
  • Appendix C. Survey Checklists
  • Appendix D. Survey Customers
  • Notes
  • Bibliography
  • Index

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