Conversations about job performance : a communication perspective on the appraisal process / / Michael E. Gordon and Vernon D. Miller.

• Superior document: Human resource management and organizational behavior collection,
• Author: Gordon, Michael E.
• TeilnehmendeR: Miller, Vernon D.
• Year of Publication: 2012
• Edition: 1st ed.
• Language: English
• Series: Human resource management and organizational behavior collection.
• Physical Description: 1 electronic text (xii, 265 p.) :; digital file.

Researchers and practitioners have devoted substantial time and effort over many years to develop satisfactory performance appraisal systems that impart useful information to employees about their job performance. Nonetheless, problems continue to arise, principally because managers often find it di...

Table of Contents

• Preface
• Part I. Introduction to performance appraisal
• 1. Introduction
• 2. Performance appraisal methods
• 3. The communication-centered approach
• Part II. Preinterview phase
• 4. Developing a vocabulary for performance appraisal
• 5. Social context of performance appraisals
• 6. Planning the performance review
• Part III. Enacting the interview
• 7. Communication mediums for performance feedback
• 8. Holding a conversation to review performance
• Part IV. Post-interview phase
• 9. Documenting the performance review and moving on
• 10. Outcomes of the performance review
• 11. Concluding remarks
• Notes
• References
• Index.