TouchPoints : creating powerful leadership connections in the smallest of moments / / Douglas R. Conant, Mette Norgaard.
"A fresh, effective, and enduring way to lead starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked oppo...
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| Superior document: | Warren Bennis series ; 169 |
|---|---|
| : | |
| TeilnehmendeR: | |
| Year of Publication: | 2011 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | Warren Bennis signature series ;
169. |
| Online Access: | |
| Physical Description: | xxxi, 173 p. :; ill. |
| Notes: | Includes index. |
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Table of Contents:
- The power of touchpoints: the action is in the interaction
- The commitment to mastery: the choice is yours
- Use your head: the commitment to inquiry
- Use your heart: the commitment to reflection
- Use your hands: the commitment to practice
- Mastering the touch: how can I help?
- Recommended reading.