TouchPoints : creating powerful leadership connections in the smallest of moments /

TouchPoints : creating powerful leadership connections in the smallest of moments / / Douglas R. Conant, Mette Norgaard.

"A fresh, effective, and enduring way to lead starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked oppo...

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Superior document:Warren Bennis series ; 169
:
ProQuest (Firm)
Conant, Douglas R., 1951-
TeilnehmendeR:
Norgaard, Mette.
ProQuest (Firm)
Year of Publication:2011
Edition:1st ed.
Language:English
Series:Warren Bennis signature series ; 169.
Online Access:
Physical Description:xxxi, 173 p. :; ill.
Notes:Includes index.
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(Au-PeEL)EBL700433
(CaPaEBR)ebr10513987
(CaONFJC)MIL337469
(OCoLC)757394211
collection bib_alma
record_format marc
spelling Conant, Douglas R., 1951-
TouchPoints [electronic resource] : creating powerful leadership connections in the smallest of moments / Douglas R. Conant, Mette Norgaard.
1st ed.
San Francisco, Calif. : Jossey-Bass, c2011.
xxxi, 173 p. : ill.
Warren Bennis series ; 169
Includes index.
The power of touchpoints: the action is in the interaction -- The commitment to mastery: the choice is yours -- Use your head: the commitment to inquiry -- Use your heart: the commitment to reflection -- Use your hands: the commitment to practice -- Mastering the touch: how can I help? -- Recommended reading.
"A fresh, effective, and enduring way to lead starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on four essential components: head, heart, hands and touch. Promotes a new intuitive model of rational, active, and wise leadership practices. Shows how the authenticity of a leader is tested during every informal interaction, every day. Introduces four integrated commitments that are foundational to mastering the TouchPoints: the commitment to inquiry, reflection, practice, and continuous improvement. Compelling and transformative, this book shows how TouchPoint mastery can turn otherwise ordinary moments into powerful opportunities for influence with lasting impact--one TouchPoint at a time."--Provided by publisher.
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Leadership.
Electronic books.
Norgaard, Mette.
ProQuest (Firm)
Warren Bennis signature series ; 169.
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=700433 Click to View
language English
format Electronic
eBook
author Conant, Douglas R., 1951-
spellingShingle Conant, Douglas R., 1951-
TouchPoints creating powerful leadership connections in the smallest of moments /
Warren Bennis series ;
The power of touchpoints: the action is in the interaction -- The commitment to mastery: the choice is yours -- Use your head: the commitment to inquiry -- Use your heart: the commitment to reflection -- Use your hands: the commitment to practice -- Mastering the touch: how can I help? -- Recommended reading.
author_facet Conant, Douglas R., 1951-
Norgaard, Mette.
ProQuest (Firm)
ProQuest (Firm)
author_variant d r c dr drc
author2 Norgaard, Mette.
ProQuest (Firm)
author2_variant m n mn
author2_role TeilnehmendeR
TeilnehmendeR
author_corporate ProQuest (Firm)
author_sort Conant, Douglas R., 1951-
title TouchPoints creating powerful leadership connections in the smallest of moments /
title_sub creating powerful leadership connections in the smallest of moments /
title_full TouchPoints [electronic resource] : creating powerful leadership connections in the smallest of moments / Douglas R. Conant, Mette Norgaard.
title_fullStr TouchPoints [electronic resource] : creating powerful leadership connections in the smallest of moments / Douglas R. Conant, Mette Norgaard.
title_full_unstemmed TouchPoints [electronic resource] : creating powerful leadership connections in the smallest of moments / Douglas R. Conant, Mette Norgaard.
title_auth TouchPoints creating powerful leadership connections in the smallest of moments /
title_new TouchPoints
title_sort touchpoints creating powerful leadership connections in the smallest of moments /
series Warren Bennis series ;
series2 Warren Bennis series ;
publisher Jossey-Bass,
publishDate 2011
physical xxxi, 173 p. : ill.
edition 1st ed.
contents The power of touchpoints: the action is in the interaction -- The commitment to mastery: the choice is yours -- Use your head: the commitment to inquiry -- Use your heart: the commitment to reflection -- Use your hands: the commitment to practice -- Mastering the touch: how can I help? -- Recommended reading.
isbn 9781118075487 (electronic bk.)
callnumber-first H - Social Science
callnumber-subject HD - Industries, Land Use, Labor
callnumber-label HD57
callnumber-sort HD 257.7 C649 42011
genre Electronic books.
genre_facet Electronic books.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=700433
illustrated Illustrated
dewey-hundreds 600 - Technology
dewey-tens 650 - Management & public relations
dewey-ones 658 - General management
dewey-full 658.4/092
dewey-sort 3658.4 292
dewey-raw 658.4/092
dewey-search 658.4/092
oclc_num 757394211
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hierarchy_parent_title Warren Bennis series ; 169
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