ITIL 4 : : Direct, Plan and Improve Reference and Study Guide.
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Place / Publishing House: | London : : The Stationery Office Ltd,, 2021. Ã2021. |
Year of Publication: | 2021 |
Language: | English |
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Physical Description: | 1 online resource (84 pages) |
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(MiAaPQ)5006717003 (Au-PeEL)EBL6717003 (OCoLC)1267763152 |
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Limited, AXELOS. ITIL 4 : Direct, Plan and Improve Reference and Study Guide. London : The Stationery Office Ltd, 2021. Ã2021. 1 online resource (84 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information. Description based on publisher supplied metadata and other sources. Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. Electronic data processing personnel--Certification. Electronic data processing personnel--Certification--Study guides. Electronic books. Print version: Limited, AXELOS ITIL 4: Direct, Plan and Improve Reference and Study Guide London : The Stationery Office Ltd,c2021 9780113318018 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=6717003 Click to View |
language |
English |
format |
eBook |
author |
Limited, AXELOS. |
spellingShingle |
Limited, AXELOS. ITIL 4 : Direct, Plan and Improve Reference and Study Guide. Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information. |
author_facet |
Limited, AXELOS. |
author_variant |
a l al |
author_sort |
Limited, AXELOS. |
title |
ITIL 4 : Direct, Plan and Improve Reference and Study Guide. |
title_sub |
Direct, Plan and Improve Reference and Study Guide. |
title_full |
ITIL 4 : Direct, Plan and Improve Reference and Study Guide. |
title_fullStr |
ITIL 4 : Direct, Plan and Improve Reference and Study Guide. |
title_full_unstemmed |
ITIL 4 : Direct, Plan and Improve Reference and Study Guide. |
title_auth |
ITIL 4 : Direct, Plan and Improve Reference and Study Guide. |
title_new |
ITIL 4 : |
title_sort |
itil 4 : direct, plan and improve reference and study guide. |
publisher |
The Stationery Office Ltd, |
publishDate |
2021 |
physical |
1 online resource (84 pages) |
contents |
Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information. |
isbn |
9780113318018 |
callnumber-first |
T - Technology |
callnumber-subject |
T - General Technology |
callnumber-label |
T58 |
callnumber-sort |
T 258.64 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=6717003 |
illustrated |
Not Illustrated |
dewey-hundreds |
000 - Computer science, information & general works |
dewey-tens |
000 - Computer science, knowledge & systems |
dewey-ones |
004 - Data processing & computer science |
dewey-full |
004.068 |
dewey-sort |
14.068 |
dewey-raw |
004.068 |
dewey-search |
004.068 |
oclc_num |
1267763152 |
work_keys_str_mv |
AT limitedaxelos itil4directplanandimprovereferenceandstudyguide |
status_str |
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ids_txt_mv |
(MiAaPQ)5006717003 (Au-PeEL)EBL6717003 (OCoLC)1267763152 |
carrierType_str_mv |
cr |
is_hierarchy_title |
ITIL 4 : Direct, Plan and Improve Reference and Study Guide. |
marc_error |
Info : Unimarc and ISO-8859-1 translations identical, choosing ISO-8859-1. --- [ 856 : z ] |
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