ITIL 4 : : Direct, Plan and Improve Reference and Study Guide.
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Place / Publishing House: | London : : The Stationery Office Ltd,, 2021. Ã2021. |
Year of Publication: | 2021 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (84 pages) |
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100 | 1 | |a Limited, AXELOS. | |
245 | 1 | 0 | |a ITIL 4 : |b Direct, Plan and Improve Reference and Study Guide. |
264 | 1 | |a London : |b The Stationery Office Ltd, |c 2021. | |
264 | 4 | |c Ã2021. | |
300 | |a 1 online resource (84 pages) | ||
336 | |a text |b txt |2 rdacontent | ||
337 | |a computer |b c |2 rdamedia | ||
338 | |a online resource |b cr |2 rdacarrier | ||
505 | 0 | |a Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information. | |
588 | |a Description based on publisher supplied metadata and other sources. | ||
590 | |a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. | ||
650 | 0 | |a Electronic data processing personnel--Certification. | |
650 | 0 | |a Electronic data processing personnel--Certification--Study guides. | |
655 | 4 | |a Electronic books. | |
776 | 0 | 8 | |i Print version: |a Limited, AXELOS |t ITIL 4: Direct, Plan and Improve Reference and Study Guide |d London : The Stationery Office Ltd,c2021 |z 9780113318018 |
797 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=6717003 |z Click to View |