ITIL 4 : : High-velocity IT Reference and Study Guide.

• Author: Limited, AXELOS.
• Place / Publishing House: London : : The Stationery Office Ltd,, 2021.; ©2021.
• Year of Publication: 2021
• Language: English
• Physical Description: 1 online resource (76 pages)

Table of Contents

• Intro
• Copyright Page
• Contents
• Foreword
• Acknowledgements
• About this guide
• 1 Introduction
• 2 Key terms and concepts
• 2.1 Overview of high-velocity IT
• 2.2 Key terms
• 2.3 High-velocity IT objectives
• 2.4 Key characteristics of high-velocity IT
• 2.5 Service-dominant logic
• 3 High-velocity IT across the ITIL model
• 3.1 Four dimensions of service management
• 3.2 Service value system
• 3.3 Service value chain
• 3.4 Digital product lifecycles
• 4 High-velocity IT culture
• 4.1 Key behaviour patterns
• 4.2 Models and concepts
• 5 High-velocity IT techniques
• 5.1 Techniques for valuable investments
• 5.2 ITIL practices contributing to valuable investments
• 5.3 Techniques for fast development
• 5.4 ITIL practices contributing to fast development
• 5.5 Techniques for resilient operations
• 5.6 ITIL practices contributing to resilient operations
• 5.7 Techniques for co-created value
• 5.8 ITIL practices contributing to co-created value
• 5.9 Techniques for assured conformance
• 5.10 ITIL practices contributing to assured conformance
• 6 Taking the HVIT examination
• 6.1 Purpose of the ITIL 4 HVIT qualification
• 6.2 Examination overview
• 6.3 Question type examples
• 6.4 Examination modalities
• 7 The ITIL 4 certification scheme
• 7.1 ITIL Foundation
• 7.2 ITIL Managing Professional stream
• 7.3 ITIL Strategic Leader stream
• 7.4 ITIL Master
• 7.5 ITIL and the T-shaped individual
• 8 ITIL 4: High-velocity IT syllabus
• End notes
• Further information.