ITIL 4 : : High-velocity IT Reference and Study Guide.
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Place / Publishing House: | London : : The Stationery Office Ltd,, 2021. ©2021. |
Year of Publication: | 2021 |
Language: | English |
Online Access: | |
Physical Description: | 1 online resource (76 pages) |
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245 | 1 | 0 | |a ITIL 4 : |b High-velocity IT Reference and Study Guide. |
264 | 1 | |a London : |b The Stationery Office Ltd, |c 2021. | |
264 | 4 | |c ©2021. | |
300 | |a 1 online resource (76 pages) | ||
336 | |a text |b txt |2 rdacontent | ||
337 | |a computer |b c |2 rdamedia | ||
338 | |a online resource |b cr |2 rdacarrier | ||
505 | 0 | |a Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Overview of high-velocity IT -- 2.2 Key terms -- 2.3 High-velocity IT objectives -- 2.4 Key characteristics of high-velocity IT -- 2.5 Service-dominant logic -- 3 High-velocity IT across the ITIL model -- 3.1 Four dimensions of service management -- 3.2 Service value system -- 3.3 Service value chain -- 3.4 Digital product lifecycles -- 4 High-velocity IT culture -- 4.1 Key behaviour patterns -- 4.2 Models and concepts -- 5 High-velocity IT techniques -- 5.1 Techniques for valuable investments -- 5.2 ITIL practices contributing to valuable investments -- 5.3 Techniques for fast development -- 5.4 ITIL practices contributing to fast development -- 5.5 Techniques for resilient operations -- 5.6 ITIL practices contributing to resilient operations -- 5.7 Techniques for co-created value -- 5.8 ITIL practices contributing to co-created value -- 5.9 Techniques for assured conformance -- 5.10 ITIL practices contributing to assured conformance -- 6 Taking the HVIT examination -- 6.1 Purpose of the ITIL 4 HVIT qualification -- 6.2 Examination overview -- 6.3 Question type examples -- 6.4 Examination modalities -- 7 The ITIL 4 certification scheme -- 7.1 ITIL Foundation -- 7.2 ITIL Managing Professional stream -- 7.3 ITIL Strategic Leader stream -- 7.4 ITIL Master -- 7.5 ITIL and the T-shaped individual -- 8 ITIL 4: High-velocity IT syllabus -- End notes -- Further information. | |
588 | |a Description based on publisher supplied metadata and other sources. | ||
590 | |a Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. | ||
650 | 0 | |a Electronic data processing personnel--Certification. | |
650 | 0 | |a Electronic data processing personnel--Certification--Study guides. | |
655 | 4 | |a Electronic books. | |
776 | 0 | 8 | |i Print version: |a Limited, AXELOS |t ITIL 4: High-velocity IT Reference and Study Guide |d London : The Stationery Office Ltd,c2021 |z 9780113317981 |
797 | 2 | |a ProQuest (Firm) | |
856 | 4 | 0 | |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=6717002 |z Click to View |