S-BPM in the Wild : : Practical Value Creation.

• Author: Fleischmann, Albert.
• TeilnehmendeR: Schmidt, Werner.; Stary, Christian.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2015.; Ã2015.
• Year of Publication: 2015
• Edition: 1st ed.
• Language: English
• Physical Description: 1 online resource (284 pages)

Table of Contents

• Intro
• Preface
• Contents
• About the Authors
• 1 Introduction
• References
• Part IBusiness Operation Support
• 2 Subject-Oriented Business Processes Meet Strategic Management: Two Case Studies from the Manufacturing Industry
• Abstract
• 2.1 Motivation
• 2.2 Strategy-Oriented Business Process Modeling
• 2.2.1 Strategy Map
• 2.2.2 Business Process Model
• 2.2.3 Strategy Process Matrix
• 2.3 Case Study on Strategic Improvement of S-BPM Models
• 2.3.1 Initial Situation
• 2.3.2 As-Is Analysis
• 2.3.3 Optimization Approach
• 2.3.4 To-Be Modeling
• 2.3.5 Evaluation
• 2.4 Case Study on Strategic Monitoring of S-BPM Instances
• 2.4.1 Initial Situation and Approach
• 2.4.2 Architecture of the Monitoring System
• 2.4.3 Sample Calculation
• 2.4.4 Consequences
• 2.5 Summary
• References
• 3 Communication- and Value-Based Organizational Development at the University Clinic for Radiotherapy-Radiation Oncology
• Abstract
• 3.1 Introduction
• 3.2 Initial Situation
• 3.3 Project Implementation
• 3.3.1 Documentation of the Current Situation
• 3.3.2 Development of Model Variants
• 3.3.3 Analysis of the Consequences of Model Implementations
• 3.4 Going Live
• 3.5 Conclusive Summary
• References
• 4 Introducing S-BPM at an IT Service Providers
• Abstract
• 4.1 Project Background and Initial Situation
• 4.2 Course of the Project
• 4.2.1 Retrospective Overview
• 4.2.2 Preparation Phase
• 4.2.3 Initial Workshop
• 4.2.3.1 Workshop Preparation
• 4.2.3.2 Workshop Meeting and Results
• 4.2.4 Follow-ups
• 4.2.4.1 Analysis and Modeling
• 4.2.4.2 Validation and Optimization
• 4.2.4.3 Organizational Embedding
• 4.2.4.4 Implementation and Embedding in IT
• 4.2.4.5 Monitoring
• 4.3 Results
• 4.3.1 Goal Achievement in the Software Deployment Domain
• 4.3.2 Experience with S-BPM Methodology and Software
• Sec17.
• References
• 5 A Service Hardware Application Case Fiducia
• Abstract
• 5.1 Background
• 5.1.1 History of PCs
• 5.1.2 History of the `Mainframe Mind Set'
• 5.1.3 The Change Brought by Globalization
• 5.1.4 Effects in the Companies
• 5.1.5 Departmental Expectations Are Changing
• 5.1.6 An Ideal Scenario
• 5.2 Needs at Fiducia
• 5.2.1 The Introduction of S-BPM
• 5.2.2 The Process Modelers
• 5.2.3 The IT Experts
• 5.3 A Sample Project: Managed Service Hardware (IT-Supported Process Introduction)
• 5.3.1 The Need to Introduce Managed Service Hardware
• 5.3.2 Managed Service Hardware as a Solution
• 5.3.3 Project Start: Initial Information-Gathering Process
• 5.3.4 Framework Conditions
• 5.3.5 First Rough Estimate: 150 Person-Days
• 5.3.6 Weaknesses Recognized
• 5.3.6.1 Lack of Detail
• 5.3.6.2 Redundancies in Partial Processes
• 5.3.6.3 Modelling Outcomes Are not Sufficiently Detailed
• 5.3.6.4 Low Level of Identification with the Outcome
• 5.3.6.5 Lack of Confidence in Making Mistakes
• 5.3.7 Project Restart from Scratch
• 5.3.8 Workshops with the Role-Holders
• 5.3.9 S-BPM Supports the Departments' Way of Thinking
• 5.3.10 Methodology Can also Be Used by the Department in Connection with a Tool
• 5.3.11 Full Identification with the Outcome
• 5.3.12 IT Application Could Be Completed at an Early Stage
• 5.4 Summary of Experiences Gained in This Project
• 5.4.1 Outcomes and Recognized Effects of the Actions Taken
• 5.4.2 Several Benefits Have Been Achieved by Introducing S-BPM
• 5.5 Closing Remarks
• 6 Designing an Agile Process Layer for Competitive Differentiation
• Abstract
• 6.1 The Challenge
• 6.2 The Solution
• 6.3 The Project Work
• 6.3.1 Agile Procedure in Scrum Rhythm
• 6.3.2 Participation-Acceptance Model (PAM)
• 6.3.3 Spectrum of Process Transformation
• 6.4 Summary and Outlook.
• Part IIConsultancy and Education Support
• 7 Model as You Do: Engaging an S-BPM Vendor on Process Modelling in 3D Virtual Worlds
• Abstract
• 7.1 Metasonic Engages QUT June 2013
• 7.2 Theoretical Inspirations from Readings Dec. 2013 to Jan. 2014
• 7.2.1 Customer Involvement in BPM
• 7.2.2 Tacit Knowledge for Process Modelling
• 7.2.3 Situated Cognition via Virtual Worlds
• 7.2.4 Brisbane Design Workshop Jan. 2014
• 7.3 Designing an Integrated 3D Virtual World S-BPM Approach Feb. 2014
• 7.3.1 Activity Specification
• 7.3.2 Choice Specification
• 7.4 Evaluation at Metasonic Headquarters April 2014
• 7.4.1 3D Virtual World Tool Evaluation Approach
• 7.4.2 Quantitative Results
• 7.4.3 Experiment Observations
• 7.4.4 Participant Comments
• 7.4.5 Games Engine Workshop
• 7.4.6 Metasonic Staff Reflections
• 7.4.7 Notable Program Changes
• 7.5 Conclusions
• 7.6 Implications
• Acknowledgments
• References
• 8 A Tangible Modeling Interface for Subject-Oriented Business Process Management
• Abstract
• 8.1 Introduction
• 8.2 Defining a Framework for Modeling: Design and Notation
• 8.3 Developing the S-BPM Buildbook
• 8.3.1 The First Version
• 8.3.2 The Second Version
• 8.4 Tangible-to-Digital Process Model Conversion
• 8.5 Case Studies
• 8.5.1 First Case Study: Novices in Modeling and the S-BPM Buildbook
• 8.5.2 Second Case Study: ``Pen and Paper'' Versus ``the Buildbook''
• 8.6 Overall Conclusion
• References
• 9 A Reference Model for Maintenance Processes
• Abstract
• 9.1 Importance of Maintenance Processes
• 9.2 Importance of a Reference Model
• 9.3 Selecting S-BPM for Representation
• 9.4 The Maintenance Process Reference Model
• 9.4.1 Subject Behavior Diagram (SBD) of the Working System
• 9.4.2 SBD of the Operations Manager
• 9.4.3 SBD of the Maintenance Manager
• 9.4.4 SBD of the Maintenance Workers.
• 9.4.5 SBD of the Warehouse/Procurement
• 9.5 Outlook
• Appendix: Guideline for the Expert Interviews
• References
• 10 Role and Rights Management
• Abstract
• 10.1 Role and Rights Management
• 10.2 Motivation
• 10.3 What Role and Rights Management Does
• 10.3.1 Business Processes
• 10.3.2 Data Access
• 10.4 Current Problems and Possible Solutions
• 10.4.1 Redundancy
• 10.4.2 Wrong Models and Meta-Models
• 10.5 Requirements for an Organization Server---A Case Study
• 10.5.1 Knowledge Hierarchy
• 10.5.2 Relationships
• 10.5.3 Intelligent Subject Resolution
• 10.5.4 Multidimensional Organizations
• 10.6 The Organization Server C-Org
• 10.6.1 Implementation
• 10.6.2 Usage of C-Org
• 10.6.3 C-Org from the Viewpoint of S-BPM
• 10.6.4 Additional Features
• 10.7 Conclusion and Takeaway
• References
• 11 Embodying Business Rules in S-BPM
• Abstract
• 11.1 A Business Rules Primer
• 11.1.1 Introduction
• 11.1.2 Illustrative Example
• 11.1.3 Business Processes and Rules
• 11.2 S-BPM and Business Rules
• 11.2.1 Concept
• 11.2.2 Implementation
• 11.3 The Case of ABC Logistics
• 11.4 Results
• 11.4.1 Impact of Actions
• 11.4.2 Open Issues
• 11.4.3 Takeaway
• References
• 12 Agents Implementing Subject Behaviour: A Manufacturing Scenario
• Abstract
• 12.1 Introduction
• 12.2 Specifying a Production Process in S-BPM
• 12.3 Mapping Subjects to Agents
• 12.4 Developing Control Mechanisms for Subject Execution
• 12.5 Conclusion
• Acknowledgments
• Part IIITechnical Execution Support
• 13 An Abstract State Machine Interpreter for S-BPM
• Abstract
• 13.1 Setting the Stage
• 13.2 Conversation
• 13.3 Closing
• References
• 14 Structured Communication---Approaching S-BPM with Microsoft Technologies
• Abstract
• 14.1 Introduction and Motivation
• 14.2 Structured Communication
• 14.3 How to Execute S-BPM Models.
• 14.3.1 Workflow Technology
• 14.3.2 S-BPM as Windows Workflow Model
• 14.3.3 The First Prototype (PROMI)
• 14.3.4 Moving into the Cloud
• 14.4 Results
• 14.4.1 Impact of Actions
• 14.4.2 Open Issues
• 14.4.3 Takeaway
• References
• 15 ERP Integration in S-BPM Processes
• Abstract
• 15.1 Introduction
• 15.2 Project SUGGEST
• 15.3 Finding a Way of Communication
• 15.3.1 Talend ESB
• 15.3.2 JCo-API
• 15.3.3 OData
• 15.3.4 Web GUI
• 15.3.5 GUI for Windows
• 15.4 Practical Application
• 15.4.1 Prototype Talend ESB
• 15.4.2 Prototype JCo-API
• 15.4.3 Prototype OData
• 15.4.4 Prototype Web GUI
• 15.4.5 Prototype GUI for Windows
• 15.5 Results and Outlook
• Acknowledgments
• References
• Appendix
• Index.