ITIL® 4 : : Digital and IT Strategy.

ITIL® 4 : : Digital and IT Strategy.

The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.

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Limited, AXELOS.
Place / Publishing House:London : : The Stationery Office Ltd,, 2020.
{copy}2020.
Year of Publication:2020
Language:English
Online Access:
Physical Description:1 online resource (228 pages)
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Table of Contents:
  • Intro
  • Copyright Page
  • Contents
  • Foreword
  • Preface
  • About the ITIL 4 publications
  • About the ITIL story
  • 1. Introduction
  • 1.1: About this guide
  • 1.2: ITIL practices
  • 1.3: The digital and IT strategy context
  • Part I: What is Digital and it Strategy?
  • 2. Key concepts
  • 2.1: Digital, information, operational, and communication technology
  • 2.2: Digital organization
  • 2.3: Digital business
  • 2.4: Digitization
  • 2.5: Digital transformation
  • 2.6: Products and services
  • 2.7: Tiers of strategy
  • 2.8: Business models
  • 2.9: Operating models
  • 2.10: Strategy and the service value system
  • Part II: The Strategy Journey
  • 3. What is the vision?
  • 3.1: Digital disruption
  • 3.2: Deciding on a balanced strategic focus
  • 3.3: Positioning tools for digital organizations
  • 3.4: Creating the vision
  • 4. Where are we now?
  • 4.1: Environmental analysis
  • 4.2: Opportunity analysis
  • 4.3: Digital readiness assessment
  • 5. Where do we want to be and how do we get there?
  • 5.1: Strategy planning
  • 5.2: Strategic approaches for digital organizations
  • 5.3: Strategy discussion and approval
  • 6. Take action
  • 6.1: How strategies are implemented
  • 6.2: Coordinating strategy and strategic initiatives
  • 6.3: Leading digital transformation
  • 6.4: Strategy communication and implementation
  • 7. Did we get there?
  • 7.1: Key facts about measurement
  • 7.2: Measuring a strategy
  • 7.3: Instrumenting strategy
  • 7.4: Strategy review
  • 8. How do we keep the momentum going?
  • 8.1: Long-term momentum: ensuring organizational viability
  • 8.2: Short-term momentum: parallel operation
  • Part III: Strategic Capabilities
  • 9. Digital leadership
  • 9.1: Digital mindset
  • 9.2: Communication
  • 9.3: Relationship management
  • 9.4: Education and learning
  • 9.5: Evaluating emerging technology and industry trends.
  • 9.6: Agile management techniques
  • 9.7: Defining and using strategic metrics
  • 9.8: Orchestrating diverse environments
  • 9.9: Operationalizing strategy
  • 9.10: Business and technology management skills
  • 10. Managing innovation and emerging technologies
  • 10.1: Definition
  • 10.2: Managing innovation is a strategic capability
  • 10.3: Managing innovation is a mindset and culture
  • 10.4: Innovation or adoption
  • 10.5: Achieving a balanced approach to innovation
  • 10.6: Formal approach to innovation management
  • 10.7: Characteristics of organizations with an innovative culture
  • 10.8: Building a culture that supports innovation
  • 10.9: Approaches to innovation
  • 10.10: Evaluating and adopting emerging technology
  • 11. Managing strategic risk
  • 11.1: Definitions
  • 11.2: Risk management in digital organizations
  • 11.3: Organizing risk management
  • 11.4: Using risk management to evaluate opportunities
  • 11.5: Risk identification
  • 11.6: The risk register
  • 11.7: Qualitative risk analysis
  • 11.8: Quantitative risk analysis
  • 11.9: Risk triggers
  • 11.10: Risk posture: balancing the risks and rewards of digital technology
  • 11.11: Risk treatment
  • 11.12: Achieving a risk-informed mindset and culture
  • 12. Structuring for digital business
  • 12.1: Governance
  • 12.2: Structuring the organization
  • 12.3: Transitioning from traditional to new organizational structures
  • 13. Conclusion
  • End note: The ITIL story
  • Further research
  • Glossary
  • Acknowledgements.

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