Co-Creating Digital Public Services for an Ageing Society : : Evidence for User-Centric Design.

• Superior document: Public Administration and Information Technology Series ; v.6
• Author: Jarke, Juliane.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2020.; ©2021.
• Year of Publication: 2020
• Edition: 1st ed.
• Language: English
• Series: Public Administration and Information Technology Series
• Physical Description: 1 online resource (241 pages)

Table of Contents

• Co-creating Digital Public Services for an Ageing Society
• Acknowledgements
• Co-creating Digital Public Services for an Ageing Society
• Acknowledgements
• Contents
• List of Figures
• List of Tables
• Contents
• List of Figures
• List of Tables
• Introduction
• Ageing Societies and Technological Innovation
• Concepts of Ageing Society and Old Age
• Ageing and Information Technologies
• Technology Acceptance as Reasoned Action
• Technology Use as Embedded in Structural Arrangements
• Performing Age Through Technology Design and Use
• Policy Responses in Ageing Societies: Age-Friendly Cities and Communities
• Co-Creating Digital Public Services
• Introduction
• Digital Public Services
• Citizen Participation
• Co-Creation and Co-Production
• Co-Creation and Co-Design
• Participatory System Design (PD)
• User-Centred Design (UCD)
• Summary
• Co-Creation and Civic Open Data Use
• Framing Conditions for Co-Creating Digital Public Services
• From Citizens as Users to Citizens as Co-Creators
• Differences Between Co-Creation and Other Participatory Approaches
• Sharing Control with Citizens
• Sharing Expertise with Citizens
• Enabling Individual and Social Change
• Mobile Age: Co-creating Digital Public Services with and for Older Citizens
• Introduction to the Project
• A Framework for Co-creation
• Problem Focus
• Problem Focus: Social Participation (Bremen)
• Problem Focus: Safe and Accessible City for Older Citizens (Zaragoza)
• Target Audiences and Key Partners
• Key Resources: Information About the Neighbourhood
• Problem Definition and Value Proposition
• Key Activities: Adopting Methods for Co-creation with Older Adults
• Co-creation in Practice I: Co-creating a Digital Neighbourhood Guide (Bremen Osterholz)
• Summary of Co-creation Project
• Introduction to Field Site
• Co-creation Process.
• Governing and Managing Co-creation
• Engaging Stakeholder: Establishing Older Adults as Expert Co-creators
• Co-creating a Service Concept: Probes as Tool for Sharing Tacit Knowing and Co-creating Scenarios
• Working with Data Through Data Tables
• Co-creating Software
• Exploiting the Service
• Summary of Co-creation Process and Output
• Lessons Learned
• Governing and Managing Co-creation
• Engaging Stakeholders
• Co-creating a Service Concept
• Working with (Open) Data
• Co-creating Software
• Exploiting and Disseminating the Service
• Co-Creation in Practice II: Co-creating a Digital Walking Guide (Bremen Hemelingen)
• Summary of Co-creation Project
• Rationale for Selection of Field Site
• Introduction to Field Site
• Co-creation Process
• Governing and Managing Co-creation
• Engaging Stakeholders
• Co-creating a Service Concept
• Working with (Open) Data: Data Walks and Content Creation
• Content Creation Workshops
• Co-creating Software
• Exploiting and Disseminating the Service
• Summary of Co-creation Process and Output
• Outcome and Impact
• Lessons Learned
• Governing and Managing Co-creation
• Engaging Stakeholders
• Co-creating a Service Concept
• Working with (Open) Data
• Co-creating Software
• Sustainability
• Co-Creation in Practice III: Co-Creating Age-Friendly Routes (Zaragoza)
• Summary of Co-Creation Project
• Introduction to Field Site
• Co-Creation Process
• Governing and Managing Co-Creation
• Engaging Stakeholders
• Co-Creating a Service Concept
• Working with Open Data
• Summary of Co-Creation Process and Output
• Learning from Co-creation Practice
• Governing Co-creation and Sharing Control with Citizens
• Local Government
• Social Care Service Provider
• Older Adults
• Sharing Knowledge and Expertise
• Enabling Change
• Individual Change
• Social Change.
• Conclusion: Co-creating Inclusive Digital Futures
• Appendix: Cultural Probes from Co-creation Project in Bremen Osterholz
• References.