Co-Creating Digital Public Services for an Ageing Society : : Evidence for User-Centric Design.

• Superior document: Public Administration and Information Technology Series ; v.6
• Author: Jarke, Juliane.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2020.; ©2021.
• Year of Publication: 2020
• Edition: 1st ed.
• Language: English
• Series: Public Administration and Information Technology Series
• Physical Description: 1 online resource (241 pages)

Table of Contents

Co-creating Digital Public Services for an Ageing Society -- Acknowledgements -- Co-creating Digital Public Services for an Ageing Society -- Acknowledgements -- Contents -- List of Figures -- List of Tables -- Contents -- List of Figures -- List of Tables -- Introduction -- Ageing Societies and Technological Innovation -- Concepts of Ageing Society and Old Age -- Ageing and Information Technologies -- Technology Acceptance as Reasoned Action -- Technology Use as Embedded in Structural Arrangements -- Performing Age Through Technology Design and Use -- Policy Responses in Ageing Societies: Age-Friendly Cities and Communities -- Co-Creating Digital Public Services -- Introduction -- Digital Public Services -- Citizen Participation -- Co-Creation and Co-Production -- Co-Creation and Co-Design -- Participatory System Design (PD) -- User-Centred Design (UCD) -- Summary -- Co-Creation and Civic Open Data Use -- Framing Conditions for Co-Creating Digital Public Services -- From Citizens as Users to Citizens as Co-Creators -- Differences Between Co-Creation and Other Participatory Approaches -- Sharing Control with Citizens -- Sharing Expertise with Citizens -- Enabling Individual and Social Change -- Mobile Age: Co-creating Digital Public Services with and for Older Citizens -- Introduction to the Project -- A Framework for Co-creation -- Problem Focus -- Problem Focus: Social Participation (Bremen) -- Problem Focus: Safe and Accessible City for Older Citizens (Zaragoza) -- Target Audiences and Key Partners -- Key Resources: Information About the Neighbourhood -- Problem Definition and Value Proposition -- Key Activities: Adopting Methods for Co-creation with Older Adults -- Co-creation in Practice I: Co-creating a Digital Neighbourhood Guide (Bremen Osterholz) -- Summary of Co-creation Project -- Introduction to Field Site -- Co-creation Process.

Governing and Managing Co-creation -- Engaging Stakeholder: Establishing Older Adults as Expert Co-creators -- Co-creating a Service Concept: Probes as Tool for Sharing Tacit Knowing and Co-creating Scenarios -- Working with Data Through Data Tables -- Co-creating Software -- Exploiting the Service -- Summary of Co-creation Process and Output -- Lessons Learned -- Governing and Managing Co-creation -- Engaging Stakeholders -- Co-creating a Service Concept -- Working with (Open) Data -- Co-creating Software -- Exploiting and Disseminating the Service -- Co-Creation in Practice II: Co-creating a Digital Walking Guide (Bremen Hemelingen) -- Summary of Co-creation Project -- Rationale for Selection of Field Site -- Introduction to Field Site -- Co-creation Process -- Governing and Managing Co-creation -- Engaging Stakeholders -- Co-creating a Service Concept -- Working with (Open) Data: Data Walks and Content Creation -- Content Creation Workshops -- Co-creating Software -- Exploiting and Disseminating the Service -- Summary of Co-creation Process and Output -- Outcome and Impact -- Lessons Learned -- Governing and Managing Co-creation -- Engaging Stakeholders -- Co-creating a Service Concept -- Working with (Open) Data -- Co-creating Software -- Sustainability -- Co-Creation in Practice III: Co-Creating Age-Friendly Routes (Zaragoza) -- Summary of Co-Creation Project -- Introduction to Field Site -- Co-Creation Process -- Governing and Managing Co-Creation -- Engaging Stakeholders -- Co-Creating a Service Concept -- Working with Open Data -- Summary of Co-Creation Process and Output -- Learning from Co-creation Practice -- Governing Co-creation and Sharing Control with Citizens -- Local Government -- Social Care Service Provider -- Older Adults -- Sharing Knowledge and Expertise -- Enabling Change -- Individual Change -- Social Change.

Conclusion: Co-creating Inclusive Digital Futures -- Appendix: Cultural Probes from Co-creation Project in Bremen Osterholz -- References.