Service, satisfaction and climate : perspectives on management in English language teaching / / by John Walker.
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Superior document: | Innovation and leadership in English language teaching, v. 2 |
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TeilnehmendeR: | |
Year of Publication: | 2010 |
Edition: | 1st ed. |
Language: | English |
Series: | Innovation and leadership in English language teaching ;
v. 2. |
Online Access: | |
Physical Description: | ix, 271 p. |
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Table of Contents:
- pt. 1. Conceptual and theoretical background
- pt. 2. Student perceptions
- pt. 3. Provider perceptions
- pt. 4. Applications and issues.