ITIL® 4 Foundation Revision Guide.
ITIL® 4 has evolved from the previous, ITIL v3, version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working such as Lean, Agile, and DevOps.
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Place / Publishing House: | London : : The Stationery Office Ltd,, 2019. {copy}2019. |
Year of Publication: | 2019 |
Language: | English |
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Physical Description: | 1 online resource (60 pages) |
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LIMITED, AXELOS. ITIL® 4 Foundation Revision Guide. London : The Stationery Office Ltd, 2019. {copy}2019. 1 online resource (60 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information. ITIL® 4 has evolved from the previous, ITIL v3, version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working such as Lean, Agile, and DevOps. Description based on publisher supplied metadata and other sources. Electronic reproduction. Ann Arbor, Michigan : ProQuest Ebook Central, 2024. Available via World Wide Web. Access may be limited to ProQuest Ebook Central affiliated libraries. ITIL (Information technology management standard)--Examinations--Study guides. Electronic books. Print version: LIMITED, AXELOS ITIL® 4 Foundation Revision Guide London : The Stationery Office Ltd,c2019 9780113316526 ProQuest (Firm) https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5976623 Click to View |
language |
English |
format |
eBook |
author |
LIMITED, AXELOS. |
spellingShingle |
LIMITED, AXELOS. ITIL® 4 Foundation Revision Guide. Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information. |
author_facet |
LIMITED, AXELOS. |
author_variant |
a l al |
author_sort |
LIMITED, AXELOS. |
title |
ITIL® 4 Foundation Revision Guide. |
title_full |
ITIL® 4 Foundation Revision Guide. |
title_fullStr |
ITIL® 4 Foundation Revision Guide. |
title_full_unstemmed |
ITIL® 4 Foundation Revision Guide. |
title_auth |
ITIL® 4 Foundation Revision Guide. |
title_new |
ITIL® 4 Foundation Revision Guide. |
title_sort |
itil® 4 foundation revision guide. |
publisher |
The Stationery Office Ltd, |
publishDate |
2019 |
physical |
1 online resource (60 pages) |
contents |
Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 1.1 IT service management in the modern world -- 1.2 ITIL 4 -- 1.3 Structure and benefits of ITIL 4 -- 2 Key concepts of service management -- 2.1 Key definitions -- 2.2 Creating value with services -- 2.3 Service relationships -- 3 The ITIL guiding principles -- 3.1 The nature of the guiding principles -- 3.2 Use of guiding principles -- 4 The four dimensions of service management -- 4.1 Organizations and people -- 4.2 Information and technology -- 4.3 Partners and suppliers -- 4.4 Value streams and processes -- 4.5 External factors -- 5 The ITIL service value system -- 5.1 Purpose -- 5.2 Overview of the SVS -- 6 Service value chain -- 6.1 Purpose -- 6.2 Overview of the service value chain -- 7 ITIL management practices -- 7.1 Purpose statements -- 7.2 Definition of terms -- 7.3 Understanding the ITIL management practices -- 8 Taking the Foundation examination -- 8.1 Purpose of the ITIL 4 Foundation examination -- 8.2 Examination overview -- 8.3 Question types -- 8.4 Examination modalities -- 9 The ITIL 4 certification scheme -- 9.1 ITIL Foundation -- 9.2 ITIL Managing Professional stream -- 9.3 ITIL Strategic Leader stream -- 9.4 ITIL Master -- 9.5 ITIL and the T-shaped individual -- 10 ITIL 4 Foundation syllabus -- Further information. |
isbn |
9780113316533 9780113316526 |
callnumber-first |
T - Technology |
callnumber-subject |
T - General Technology |
callnumber-label |
T58 |
callnumber-sort |
T 258.64 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=5976623 |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.40380760000005 |
dewey-sort |
3658.40380760000005 |
dewey-raw |
658.40380760000005 |
dewey-search |
658.40380760000005 |
oclc_num |
1127947064 |
work_keys_str_mv |
AT limitedaxelos itil4foundationrevisionguide |
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ids_txt_mv |
(MiAaPQ)5005976623 (Au-PeEL)EBL5976623 (OCoLC)1127947064 |
carrierType_str_mv |
cr |
is_hierarchy_title |
ITIL® 4 Foundation Revision Guide. |
marc_error |
Info : No Determination made, defaulting to MARC8 --- [ 856 : z ] |
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