ITIL® 4 Foundation Revision Guide.
ITIL® 4 has evolved from the previous, ITIL v3, version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working such as Lean, Agile, and DevOps.
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| Place / Publishing House: | London : : The Stationery Office Ltd,, 2019. {copy}2019. |
| Year of Publication: | 2019 |
| Language: | English |
| Online Access: | |
| Physical Description: | 1 online resource (60 pages) |
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| Summary: | ITIL® 4 has evolved from the previous, ITIL v3, version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working such as Lean, Agile, and DevOps. |
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| ISBN: | 9780113316533 9780113316526 |
| Hierarchical level: | Monograph |