Tourist customer service satisfaction : an encounter approach /

Tourist customer service satisfaction : an encounter approach / / Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.

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ProQuest (Firm)
Noe, Francis P., 1939-
TeilnehmendeR:
Uysal, Muzaffer.
Magnini, Vincent P.
ProQuest (Firm)
Year of Publication:2010
Language:English
Online Access:
Physical Description:ix, 193 p.
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100 1 |a Noe, Francis P.,  |d 1939- 
245 1 0 |a Tourist customer service satisfaction  |h [electronic resource] :  |b an encounter approach /  |c Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. 
260 |a London ;  |a New York :  |b Routledge,  |c 2010. 
300 |a ix, 193 p. 
504 |a Includes bibliographical references and index. 
533 |a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. 
650 0 |a Tourism  |x Management. 
650 0 |a Hospitality industry  |x Management. 
655 4 |a Electronic books. 
700 1 |a Uysal, Muzaffer. 
700 1 |a Magnini, Vincent P. 
710 2 |a ProQuest (Firm) 
856 4 0 |u https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=589559  |z Click to View 

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