Value for Money : : How to Show the Value for Money for All Types of Projects and Programs in Governments, Non-Governmental Organizations, Nonprofits, and Businesses.

Value for Money : : How to Show the Value for Money for All Types of Projects and Programs in Governments, Non-Governmental Organizations, Nonprofits, and Businesses.

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Bibliographic Details
:
Phillips, Patricia Pulliam.
TeilnehmendeR:
Phillips, Jack J.
Paone, Gina.
Huff Gaudet, Cyndi.
McLeod, Kyle.
Place / Publishing House:Newark : : John Wiley & Sons, Incorporated,, 2019.
©2019.
Year of Publication:2019
Edition:1st ed.
Language:English
Online Access:
Physical Description:1 online resource (462 pages)
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Table of Contents:
  • Intro
  • Title Page
  • Copyright
  • Praise for Value for Money
  • Foreword
  • Preface
  • Value is Changing …
  • Need for a New Approach
  • The ROI Methodology: The Enhanced Logic Model
  • We Can't Measure Our Way to Success
  • Flow of the Book
  • Acknowledgements
  • Authors
  • Chapter 1: The Value Evolution
  • The Value Shift
  • Why Now?
  • Challenges Along the Way
  • Final Thoughts
  • Chapter 2: Six Ways to Show Value for Money
  • Six Ways to Show Value for Money
  • Barriers to Showing Value for Money
  • Final Thoughts
  • Chapter 3: Needed: An Enhanced Logic Model
  • A Review of Models
  • Concerns about Current Models
  • How Does Your Current Model Stack Up?
  • Requirements for the Value for Money: A Measurement Process
  • ROI Methodology
  • Terminology: Projects, Solutions, Participants
  • Final Thoughts
  • Chapter 4: Introducing the ROI Methodology
  • Types of Data
  • The Initial Analysis
  • Using Design Thinking to Deliver and Measure Results
  • The ROI Process Model
  • Operating Standards and Philosophy
  • Implementing and Sustaining the Process
  • Benefits of This Approach
  • Final Thoughts
  • Chapter 5: Start with Why: Align Programs with the Business
  • Impact Measures are Critical
  • The Challenge
  • The Alignment Model
  • Payoff Needs
  • Business Needs
  • Final Thoughts
  • Chapter 6: Make It Feasible: Select the Right Solution
  • Performance Needs
  • The Performance Dialogue
  • Use Analysis Techniques
  • Learning Needs
  • Preference Needs
  • Matching Solutions to Needs
  • The Matrix Diagram
  • Selecting Solutions for Maximum Payoff
  • Final Thoughts
  • Chapter 7: Expect Success: Design for Results
  • The Power of Expectations
  • Defining the Success of Programs
  • Designing for Results at Each Level
  • Developing Objectives at Multiple Levels
  • The Power of Objectives
  • Defining Roles and Responsibilities
  • Planning the Evaluation.
  • Final Thoughts
  • Chapter 8: Make It Matter: Design for Input, Reaction, and Learning
  • Communicating with Results in Mind
  • Changing the Role of Participants
  • Creating Expectations
  • Think ROI
  • Design Input for Results
  • Design Reaction for Results
  • Design Learning for Results
  • Data Collection for Input, Reaction, and Learning
  • Timing of Data Collection
  • Final Thoughts
  • Chapter 9: Make It Stick: Design for Application and Impact
  • Data Collection for Application and Impact
  • Monitoring Business Performance Data
  • Selecting the Appropriate Method for Each Level
  • Timing of Data Collection
  • Built-In Application Tools
  • Involving the Participants' Manager or Significant Other
  • Final Thoughts
  • Chapter 10: Make It Credible: Isolate the Effects of the Program
  • The Importance of Pinpointing the Contribution
  • Preliminary Issues
  • Quantitative and Research Isolation Methods
  • Qualitative Isolation Methods
  • Select the Method
  • Final Thoughts
  • Chapter 11: Make It Credible: Convert Data to Monetary Value
  • The Importance of Monetary Value
  • Key Steps in Converting Data to Money
  • Standard Monetary Values
  • When Standard Values are Not Available
  • Selecting the Technique
  • Final Thoughts
  • Chapter 12: Make It Credible: Identify the Intangibles
  • Why Intangibles are Important
  • Measuring and Analyzing Intangibles
  • Final Thoughts
  • Chapter 13: Make It Credible: Capture Costs of the Program and Calculate ROI
  • The Importance of Costs and ROI
  • Fundamental Cost Issues
  • Specific Costs to Include
  • Cost Tabulation in Action
  • The ROI Calculation
  • Other ROI Measures
  • Final Thoughts
  • Chapter 14: Tell the Story: Communicate Results to Key Stakeholders
  • The Importance of Communicating Results
  • Principles of Communicating Results
  • The Process for Communicating Results.
  • Step 1: Analyze Reason for Communication
  • Step 2: Plan for Communication
  • Step 3: Select Audience
  • Step 4: Develop Reports
  • Step 5: Select Media
  • Step 6: Present Information
  • Step 7: Analyze Reaction
  • Final Thoughts
  • Chapter 15: Optimize Results: Use Black Box Thinking to Increase Funding
  • Process Improvement is the Key: Black Box Thinking
  • Making Adjustments in Programs
  • The Timing of Changes
  • Increasing ROI
  • Influencing Allocation
  • Final Thoughts
  • Chapter 16: Forecast the ROI
  • The Importance of Forecasting ROI
  • The Trade-Offs of Forecasting
  • Pre-Program ROI Forecasting
  • Forecasting with a Pilot Program
  • ROI Forecasting with Reaction Data
  • Forecasting Guidelines
  • Final Thoughts
  • Chapter 17: Make It Work: Sustaining the Change to a Results-Based Process
  • Overcoming Resistance
  • Assess the Climate
  • Develop Roles and Responsibilities
  • Establish Goals and Plans
  • Revise Guidelines and Procedures
  • Prepare the Team
  • Initiate ROI Studies
  • Prepare the Management Team
  • Remove Obstacles
  • Monitor Progress
  • Final Thoughts
  • References
  • Appendix A
  • Appendix B
  • Appendix C
  • Index
  • End User License Agreement.

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