Value for Money : : How to Show the Value for Money for All Types of Projects and Programs in Governments, Non-Governmental Organizations, Nonprofits, and Businesses.

• Author: Phillips, Patricia Pulliam.
• TeilnehmendeR: Phillips, Jack J.; Paone, Gina.; Huff Gaudet, Cyndi.; McLeod, Kyle.
• Place / Publishing House: Newark : : John Wiley & Sons, Incorporated,, 2019.; ©2019.
• Year of Publication: 2019
• Edition: 1st ed.
• Language: English
• Physical Description: 1 online resource (462 pages)

Table of Contents

Intro -- Title Page -- Copyright -- Praise for Value for Money -- Foreword -- Preface -- Value is Changing … -- Need for a New Approach -- The ROI Methodology: The Enhanced Logic Model -- We Can't Measure Our Way to Success -- Flow of the Book -- Acknowledgements -- Authors -- Chapter 1: The Value Evolution -- The Value Shift -- Why Now? -- Challenges Along the Way -- Final Thoughts -- Chapter 2: Six Ways to Show Value for Money -- Six Ways to Show Value for Money -- Barriers to Showing Value for Money -- Final Thoughts -- Chapter 3: Needed: An Enhanced Logic Model -- A Review of Models -- Concerns about Current Models -- How Does Your Current Model Stack Up? -- Requirements for the Value for Money: A Measurement Process -- ROI Methodology -- Terminology: Projects, Solutions, Participants -- Final Thoughts -- Chapter 4: Introducing the ROI Methodology -- Types of Data -- The Initial Analysis -- Using Design Thinking to Deliver and Measure Results -- The ROI Process Model -- Operating Standards and Philosophy -- Implementing and Sustaining the Process -- Benefits of This Approach -- Final Thoughts -- Chapter 5: Start with Why: Align Programs with the Business -- Impact Measures are Critical -- The Challenge -- The Alignment Model -- Payoff Needs -- Business Needs -- Final Thoughts -- Chapter 6: Make It Feasible: Select the Right Solution -- Performance Needs -- The Performance Dialogue -- Use Analysis Techniques -- Learning Needs -- Preference Needs -- Matching Solutions to Needs -- The Matrix Diagram -- Selecting Solutions for Maximum Payoff -- Final Thoughts -- Chapter 7: Expect Success: Design for Results -- The Power of Expectations -- Defining the Success of Programs -- Designing for Results at Each Level -- Developing Objectives at Multiple Levels -- The Power of Objectives -- Defining Roles and Responsibilities -- Planning the Evaluation.

Final Thoughts -- Chapter 8: Make It Matter: Design for Input, Reaction, and Learning -- Communicating with Results in Mind -- Changing the Role of Participants -- Creating Expectations -- Think ROI -- Design Input for Results -- Design Reaction for Results -- Design Learning for Results -- Data Collection for Input, Reaction, and Learning -- Timing of Data Collection -- Final Thoughts -- Chapter 9: Make It Stick: Design for Application and Impact -- Data Collection for Application and Impact -- Monitoring Business Performance Data -- Selecting the Appropriate Method for Each Level -- Timing of Data Collection -- Built-In Application Tools -- Involving the Participants' Manager or Significant Other -- Final Thoughts -- Chapter 10: Make It Credible: Isolate the Effects of the Program -- The Importance of Pinpointing the Contribution -- Preliminary Issues -- Quantitative and Research Isolation Methods -- Qualitative Isolation Methods -- Select the Method -- Final Thoughts -- Chapter 11: Make It Credible: Convert Data to Monetary Value -- The Importance of Monetary Value -- Key Steps in Converting Data to Money -- Standard Monetary Values -- When Standard Values are Not Available -- Selecting the Technique -- Final Thoughts -- Chapter 12: Make It Credible: Identify the Intangibles -- Why Intangibles are Important -- Measuring and Analyzing Intangibles -- Final Thoughts -- Chapter 13: Make It Credible: Capture Costs of the Program and Calculate ROI -- The Importance of Costs and ROI -- Fundamental Cost Issues -- Specific Costs to Include -- Cost Tabulation in Action -- The ROI Calculation -- Other ROI Measures -- Final Thoughts -- Chapter 14: Tell the Story: Communicate Results to Key Stakeholders -- The Importance of Communicating Results -- Principles of Communicating Results -- The Process for Communicating Results.

Step 1: Analyze Reason for Communication -- Step 2: Plan for Communication -- Step 3: Select Audience -- Step 4: Develop Reports -- Step 5: Select Media -- Step 6: Present Information -- Step 7: Analyze Reaction -- Final Thoughts -- Chapter 15: Optimize Results: Use Black Box Thinking to Increase Funding -- Process Improvement is the Key: Black Box Thinking -- Making Adjustments in Programs -- The Timing of Changes -- Increasing ROI -- Influencing Allocation -- Final Thoughts -- Chapter 16: Forecast the ROI -- The Importance of Forecasting ROI -- The Trade-Offs of Forecasting -- Pre-Program ROI Forecasting -- Forecasting with a Pilot Program -- ROI Forecasting with Reaction Data -- Forecasting Guidelines -- Final Thoughts -- Chapter 17: Make It Work: Sustaining the Change to a Results-Based Process -- Overcoming Resistance -- Assess the Climate -- Develop Roles and Responsibilities -- Establish Goals and Plans -- Revise Guidelines and Procedures -- Prepare the Team -- Initiate ROI Studies -- Prepare the Management Team -- Remove Obstacles -- Monitor Progress -- Final Thoughts -- References -- Appendix A -- Appendix B -- Appendix C -- Index -- End User License Agreement.