Risk Communication for the Future : : Towards Smart Risk Governance and Safety Management.

• Superior document: SpringerBriefs in Applied Sciences and Technology Series
• Author: Bourrier, Mathilde.
• TeilnehmendeR: Bieder, Corinne.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2018.; ©2018.
• Year of Publication: 2018
• Edition: 1st ed.
• Language: English
• Series: SpringerBriefs in Applied Sciences and Technology Series
• Physical Description: 1 online resource (176 pages)

Table of Contents

Intro -- Preface -- Contents -- 1 Risk Communication 101: A Few Benchmarks -- Abstract -- Introduction -- The Crisis, the Experts and the Public -- Baseline -- First Cracks in the Conventional Wisdom -- Disputing Experts' Central Position: The Dialogic Turn -- Entering the Twenty-First Century: Facing Social Networks and Governance Issues -- After 2010: The Narrative Turn -- Conclusion -- References -- Persuading in Peace Time: A Long Lasting Story -- 2 Public Participation in the Debate on Industrial Risk in France: A Success Story? -- Abstract -- Introduction: The Growth of Public Participation -- Public Participation on Industrial Risk: The French Context -- Clear Progress and Significant Benefits -- Why Is the Public Unenthusiastic? -- Just the Latest Hot Topic? -- Industrial Risk: A Motivating Theme? -- A Potentially Brutal Introduction -- An Expensive Process -- Organizing the Debate: What Is at Stake -- Trust and Transparency -- Asymmetry Between Participants -- Legitimacy of Participants -- Formal and Informal Discussion Spaces -- Who Makes the Decisions? -- Conclusion: A Passing Trend? Be Aware of Limitations and Avoid Pitfalls -- References -- 3 Organizing Risk Communication for Effective Preparedness: Using Plans as a Catalyst for Risk Communication -- Abstract -- Introduction: The Xynthia Disaster, a Failure of Risk Communication? -- Communication as a Critical Element in Crisis Response Preparedness -- The Stakes of Anticipation and Resilience for Preparedness -- Crisis Response Plans in the French Preparedness Framework -- Using Crisis Response Plans as Living Documents: The Limits of Anticipation -- The Organizational Logic of Resilience as Opposed to the Anticipatory Logic Conveyed by Plans -- Communication Processes as a Way to Combine Anticipation and Resilience -- Empirical Settings.

The Organizational Resources that Support Risk Communication -- GT PCS: The PCS Working Group as a 'Discussion Space' -- Conclusion -- References -- 4 Nuclear Crisis Preparedness Lessons Learned from Fukushima Daiichi -- Abstract -- Communication Challenges Before the Fukushima Accident -- How Did IRSN Experience the Fukushima Daiichi Crisis? -- Social Media and Media Pressure During the Crisis -- The Website Success -- Why Was Communication "Successful"? -- How the Fukushima Accident Influenced the Communication Approach Worldwide -- From Communication to Public Empowerment -- A New Perspective for the IRSN Communication Department -- Conclusion -- Acknowledgements -- References -- Videos -- 5 Risk Communication Between Companies and Local Stakeholders for Improving Accident Prevention and Emergency Response -- Abstract -- Introduction -- Analytical Framework -- Mandates for Information Sharing and Dialogue -- The Seveso Directive -- The Risk Management Plan Rule and Negotiated Agreements -- Case Studies -- Risavika, Sola Municipality -- The Hazardous Industry -- Surrounding Community and Risk Communication -- The South Port, Oslo -- The Hazardous Industry -- Surrounding Community and Risk Communication -- Chevron, Richmond -- Public Engagement and Risk Communication -- Learning from the Norwegian Cases -- Learning from the Chevron-Richmond Case -- Conclusion -- References -- When Reality Strikes Back: Tough Lessons to Be Learned from Crises -- 6 How Risk Communication Can Contribute to Sharing Accurate Health Information for Individual Decision-Making -- Abstract -- Introduction -- Risk Controversy and Dialogues: Literature Review -- Risk Communication for the Residents of Iitate Village, Fukushima 2011-2012 -- Initial Group Interview in September 2011 -- Communication Programme with a Radiation Expert in October 2011.

Follow-up Interviews: More Active Listening Necessary -- Revised Communication Programme in February 2012 -- Discussion -- Conclusion -- Acknowledgements -- References -- 7 Crisis Communication During the Ebola Outbreak in West Africa: The Paradoxes of Decontextualized Contextualization -- Abstract -- Introduction -- Understanding "Context" -- Current Circumstances, Past, Anticipations -- Current Circumstances: Mapping the Stakes -- History, Expectations, Anticipations: Mapping Conflicts -- Re-assembling Rationality -- Conceptualizing Populations, Analyzing the Crisis -- Conclusion -- References -- The Collapse of Absolute Trust in Absolute Truth -- 8 Transparency in Health Care: Disclosing Adverse Events to the Public -- Abstract -- Introduction -- Background -- Aim -- Theoretical Approach -- Methods -- Findings -- The Daniel Case: What Happened? -- Internal Follow-up Immediately After the Adverse Event -- Process of Police Investigation and Regulatory Follow-up in 2009 -- Media Push Causing a Reopening of the Regulatory Case in 2014 -- A New Transparency Strategy-Publishing a Preliminary Regulatory Investigation Report in 2015 -- Taking Public Input into Account-Major Revision of the 2015 Final Report -- Details on the Role of Media and Public Critique -- Discussion -- Tonsil Surgery-What Do We Know About the Risk from a Medical Perspective? -- Media as Whistleblower in Risk Communication -- Amplification of Events and Transparency -- Conclusion -- Declaration of interest -- References -- 9 How Safety Communication Can Support Safety Management: The Case of Commercial Aviation -- Abstract -- Introduction -- Safety Communication Among Industry Actors: A Historical Driver for Safety Enhancement -- New Actors, New Safety Communication, New Influences on Safety Management.

To What Extent Does the Evolution of Safety Communication Impact Safety Management? -- Conclusion -- References -- 10 Risk Communication from an Audit Team to Its Client -- Abstract -- Systemic Audit: Widening the Perspective of Traditional Audit Approaches -- The Paradoxical Foundation of a Risk Decision and Associated Challenges for Risk Communication Illustrated by the Example of an Audit Finding -- Unpicking the Paradox of Risk Communication -- Luhmann's Dimensions of Meaning -- Risk Communication Embedded in an Ongoing Process of Expectation Management -- The Importance of Audit Preparation -- Conflicting Demands and How to Deal with Them -- Risk Awareness Versus Illusions of Safety -- Independence and Need for Social Interaction -- Objectivity and Dependence on Observers -- General and Expert Knowledge -- Conflicting Demands on an Audit as a Project -- Paradox of Time -- Disagreement on the Facts of an Audit Finding -- Conflicting Demands on the Audited Organization -- Conclusion -- References -- 11 Societal Risk Communication-Towards Smart Risk Governance and Safety Management -- Abstract -- Evolution of Risk Communication: A Simplistic Initial Model and Multiple Refinements -- The Early 'Traditional' Risk Communication Model: Accredited Experts Watch Over Safety Management -- Listening to the Potential Victims: A First Refinement of the 'Centralized and Controlled' Risk Communication Model -- Crisis of the Foundations of the Centralized and Controlled Risk Communication Model -- Risk Communication Today: A Complex Reality -- Can Risk Communication Contribute to a Shift of Safety Management and/or Risk Governance Paradigm? -- Challenges Inherent to Risk Communication in Relation to Safety -- A Variety of Perspectives on Safety -- Scope of Safety, Scope of Control -- Multiple Interests in Tension with One Another.

Complex and Dynamic Exchanges Between Complex and Dynamic Actors -- Appreciating Safety: The Challenge of Navigating Uncertainty -- Towards More Collectively Responsible Risk Governance and Safety Management: A Matter of … -- Trade-Offs -- Distributed and Dynamic Information, Knowledge and Expertise -- Ownership and Empowerment -- Conclusion -- References.