Corporate communication crisis leadership : : advocacy and ethics /

Corporate communication crisis leadership : : advocacy and ethics / / Ronald C. Arnett, Sarah M. DeIuliis, and Matthew Corr.

Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadt...

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Bibliographic Details
VerfasserIn:
Arnett, Ronald C., 1952-
DeIuliis, Sarah M.,
Corr, Matthew,
TeilnehmendeR:
DeIuliis, Sarah M.,
Corr, Matthew,
Place / Publishing House:New York, New York : : Business Expert Press,, 2017.
Year of Publication:2017
Language:English
Online Access:
Physical Description:1 online resource (220 pages)
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Table of Contents:
  • Part I. Issue attentiveness
  • 1. Issue clarity
  • 2. Issue and stakeholder influence
  • 3. Communication ethics in action: British Petroleum and issue thoughtlessness
  • Part II. Argument attentiveness
  • 4. Argument clarity
  • 5. Argument and stakeholder influence
  • 6. Communication ethics in action: British Petroleum and argument thoughtlessness
  • Part III. Conflict attentiveness
  • 7. Conflict clarity
  • 8. Conflict and stakeholder influence
  • 9. Communication ethics in action: British Petroleum and conflict thoughtlessness
  • Part IV. Crisis attentiveness
  • 10. Crisis in review: the 2010 Deepwater Horizon disaster
  • Bibliography
  • Index.

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