Essential communications skills for managers.

Essential communications skills for managers. / Volume I, : A practical guide for communicating effectively with all people in all situations / / Walter St. John, Ben Haskell.

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The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and...

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Bibliographic Details
Superior document:Corporate communication collection,
VerfasserIn:
St. John, Walter,
Haskell, Ben,
TeilnehmendeR:
Haskell, Ben,
Place / Publishing House:New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2017.
Year of Publication:2017
Edition:First edition.
Language:English
Series:Corporate communication collection.
Online Access:
Physical Description:1 online resource (x, 237 pages)
Notes:Includes index.
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Table of Contents:
  • Section 1. Topic 1. Overview of the book
  • Section 2. Topic 2. Fundamentals of communicating
  • Topic 3. Important principles for sending and receiving communications
  • Topic 4. Communications rights of employees
  • Topic 5. Communications responsibilities of employees
  • Topic 6. Communications responsibilities of managers
  • Topic 7. Suggested communications training for managers
  • Section 3. Topic 8. Communicating competencies required by managers
  • Topic 9. The manager's availability for communicating
  • Topic 10. Sizing up coworkers accurately
  • Topic 11. Gaining mutual understanding
  • Topic 12. Giving and getting feedback
  • Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions
  • Topic 14. Dealing compassionately with employee's feelings
  • Topic 15. Strategies of being noncommittal
  • Topic 16. Protecting confidential information
  • Topic 17. Creating a healthy communications climate
  • Topic 18. Communicating attitudes and techniques that motivate employees
  • Topic 19. Breaking down manager-employee barriers with small talk
  • Topic 20. Offering employees credit for their achievements
  • Topic 21. Giving and receiving praise comfortably
  • Topic 22. Thinking before speaking to say what you mean
  • Section 4. Topic 23. Personal qualities managers need to communicate effectively
  • Topic 24. Realistic expectations
  • Topic 25. Ethical standards
  • Topic 26. Winning style of communicating
  • Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job
  • Section 6. Topic 28. Communicating effectively in stressful situations
  • Topic 29. Responding to complaints by angry employees
  • Topic 30. Sharing bad news compassionately with employees
  • Topic 31. Giving and receiving criticism effectively
  • Topic 32. Giving and receiving apologies gracefully
  • Topic 33. Communicating calmly during a crisis
  • Topic 34. Disagreeing diplomatically with your boss
  • Topic 35. Persuading employees who oppose your ideas
  • Topic 36. Communication required to implement change
  • Topic 37. Warning employees about tardiness and absenteeism
  • Topic 38. Disciplining employees fairly
  • Topic 39. Terminating employees the right way
  • Topic 40. Resolving interpersonal conflict between employees
  • Topic 41. Conducting a successful news conference
  • Topic 42. Testifying competently in public hearings
  • Topic 43. Speaking before a hostile group
  • Topic 44. Preventing and controlling malicious rumors
  • Index.

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