Essential communications skills for managers. / Volume I, : A practical guide for communicating effectively with all people in all situations / / Walter St. John, Ben Haskell.
The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and...
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Superior document: | Corporate communication collection, |
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Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2017. |
Year of Publication: | 2017 |
Edition: | First edition. |
Language: | English |
Series: | Corporate communication collection.
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Online Access: | |
Physical Description: | 1 online resource (x, 237 pages) |
Notes: | Includes index. |
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(MiAaPQ)5004790175 (Au-PeEL)EBL4790175 (CaPaEBR)ebr11332748 (CaONFJC)MIL988887 (OCoLC)970636800 |
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St. John, Walter, author. Essential communications skills for managers. Volume I, A practical guide for communicating effectively with all people in all situations / Walter St. John, Ben Haskell. Practical guide for communicating effectively with all people in all situations. First edition. New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017. 1 online resource (x, 237 pages) text rdacontent computer rdamedia online resource rdacarrier Corporate communication collection, 2156-8170 Includes index. Section 1. Topic 1. Overview of the book -- Section 2. Topic 2. Fundamentals of communicating -- Topic 3. Important principles for sending and receiving communications -- Topic 4. Communications rights of employees -- Topic 5. Communications responsibilities of employees -- Topic 6. Communications responsibilities of managers -- Topic 7. Suggested communications training for managers -- Section 3. Topic 8. Communicating competencies required by managers -- Topic 9. The manager's availability for communicating -- Topic 10. Sizing up coworkers accurately -- Topic 11. Gaining mutual understanding -- Topic 12. Giving and getting feedback -- Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions -- Topic 14. Dealing compassionately with employee's feelings -- Topic 15. Strategies of being noncommittal -- Topic 16. Protecting confidential information -- Topic 17. Creating a healthy communications climate -- Topic 18. Communicating attitudes and techniques that motivate employees -- Topic 19. Breaking down manager-employee barriers with small talk -- Topic 20. Offering employees credit for their achievements -- Topic 21. Giving and receiving praise comfortably -- Topic 22. Thinking before speaking to say what you mean -- Section 4. Topic 23. Personal qualities managers need to communicate effectively -- Topic 24. Realistic expectations -- Topic 25. Ethical standards -- Topic 26. Winning style of communicating -- Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job -- Section 6. Topic 28. Communicating effectively in stressful situations -- Topic 29. Responding to complaints by angry employees -- Topic 30. Sharing bad news compassionately with employees -- Topic 31. Giving and receiving criticism effectively -- Topic 32. Giving and receiving apologies gracefully -- Topic 33. Communicating calmly during a crisis -- Topic 34. Disagreeing diplomatically with your boss -- Topic 35. Persuading employees who oppose your ideas -- Topic 36. Communication required to implement change -- Topic 37. Warning employees about tardiness and absenteeism -- Topic 38. Disciplining employees fairly -- Topic 39. Terminating employees the right way -- Topic 40. Resolving interpersonal conflict between employees -- Topic 41. Conducting a successful news conference -- Topic 42. Testifying competently in public hearings -- Topic 43. Speaking before a hostile group -- Topic 44. Preventing and controlling malicious rumors -- Index. Access restricted to authorized users and institutions. The purpose of this book is to provide practicing and aspiring managers and students of management a practical and comprehensive reference source for communicating on the job with all people in all situations. This "how-to" book provides readers with the essential knowledge, attitudes, and skills to perform the communicating aspects of their routine and special duties. The information is presented in two volumes. Each topic is divided into "Things to Know" and "Things to Do." Title from PDF title page (viewed on February 1, 2017). Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries. Communication in management. Writing Tips Workplace Situations Workplace Communications Speechmaking Speaking Confidently Persuasive Communication Reading Tips Management Skills Managerial Communications Gender-Neutral Listening Tips Managerial Performance Diversity Communication Conflict Resolution Communication Skills Communication Reference Guide for Managers Communication Mistakes Communication Guide for Managers Communication Fundamentals Communication Effectiveness for Managers Communicating Strategies Communicating under Stress Communication Communicating with Employees Communicating in the Workplace Communicating in a Crisis Communicating Effectively Communicating for Managers Electronic books. Haskell, Ben, author. Print version: 9781631576546 ProQuest (Firm) Corporate communication collection. 2156-8170 https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4790175 Click to View |
language |
English |
format |
eBook |
author |
St. John, Walter, Haskell, Ben, |
spellingShingle |
St. John, Walter, Haskell, Ben, Essential communications skills for managers. Corporate communication collection, Section 1. Topic 1. Overview of the book -- Section 2. Topic 2. Fundamentals of communicating -- Topic 3. Important principles for sending and receiving communications -- Topic 4. Communications rights of employees -- Topic 5. Communications responsibilities of employees -- Topic 6. Communications responsibilities of managers -- Topic 7. Suggested communications training for managers -- Section 3. Topic 8. Communicating competencies required by managers -- Topic 9. The manager's availability for communicating -- Topic 10. Sizing up coworkers accurately -- Topic 11. Gaining mutual understanding -- Topic 12. Giving and getting feedback -- Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions -- Topic 14. Dealing compassionately with employee's feelings -- Topic 15. Strategies of being noncommittal -- Topic 16. Protecting confidential information -- Topic 17. Creating a healthy communications climate -- Topic 18. Communicating attitudes and techniques that motivate employees -- Topic 19. Breaking down manager-employee barriers with small talk -- Topic 20. Offering employees credit for their achievements -- Topic 21. Giving and receiving praise comfortably -- Topic 22. Thinking before speaking to say what you mean -- Section 4. Topic 23. Personal qualities managers need to communicate effectively -- Topic 24. Realistic expectations -- Topic 25. Ethical standards -- Topic 26. Winning style of communicating -- Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job -- Section 6. Topic 28. Communicating effectively in stressful situations -- Topic 29. Responding to complaints by angry employees -- Topic 30. Sharing bad news compassionately with employees -- Topic 31. Giving and receiving criticism effectively -- Topic 32. Giving and receiving apologies gracefully -- Topic 33. Communicating calmly during a crisis -- Topic 34. Disagreeing diplomatically with your boss -- Topic 35. Persuading employees who oppose your ideas -- Topic 36. Communication required to implement change -- Topic 37. Warning employees about tardiness and absenteeism -- Topic 38. Disciplining employees fairly -- Topic 39. Terminating employees the right way -- Topic 40. Resolving interpersonal conflict between employees -- Topic 41. Conducting a successful news conference -- Topic 42. Testifying competently in public hearings -- Topic 43. Speaking before a hostile group -- Topic 44. Preventing and controlling malicious rumors -- Index. |
author_facet |
St. John, Walter, Haskell, Ben, Haskell, Ben, |
author_variant |
j w s jw jws b h bh |
author_role |
VerfasserIn VerfasserIn |
author2 |
Haskell, Ben, |
author2_role |
TeilnehmendeR |
author_sort |
St. John, Walter, |
title |
Essential communications skills for managers. |
title_full |
Essential communications skills for managers. Volume I, A practical guide for communicating effectively with all people in all situations / Walter St. John, Ben Haskell. |
title_fullStr |
Essential communications skills for managers. Volume I, A practical guide for communicating effectively with all people in all situations / Walter St. John, Ben Haskell. |
title_full_unstemmed |
Essential communications skills for managers. Volume I, A practical guide for communicating effectively with all people in all situations / Walter St. John, Ben Haskell. |
title_auth |
Essential communications skills for managers. |
title_alt |
Practical guide for communicating effectively with all people in all situations. |
title_new |
Essential communications skills for managers. |
title_sort |
essential communications skills for managers. a practical guide for communicating effectively with all people in all situations / |
series |
Corporate communication collection, |
series2 |
Corporate communication collection, |
publisher |
Business Expert Press, |
publishDate |
2017 |
physical |
1 online resource (x, 237 pages) |
edition |
First edition. |
contents |
Section 1. Topic 1. Overview of the book -- Section 2. Topic 2. Fundamentals of communicating -- Topic 3. Important principles for sending and receiving communications -- Topic 4. Communications rights of employees -- Topic 5. Communications responsibilities of employees -- Topic 6. Communications responsibilities of managers -- Topic 7. Suggested communications training for managers -- Section 3. Topic 8. Communicating competencies required by managers -- Topic 9. The manager's availability for communicating -- Topic 10. Sizing up coworkers accurately -- Topic 11. Gaining mutual understanding -- Topic 12. Giving and getting feedback -- Topic 13. The benefits of obtaining and responding to employees' ideas and suggestions -- Topic 14. Dealing compassionately with employee's feelings -- Topic 15. Strategies of being noncommittal -- Topic 16. Protecting confidential information -- Topic 17. Creating a healthy communications climate -- Topic 18. Communicating attitudes and techniques that motivate employees -- Topic 19. Breaking down manager-employee barriers with small talk -- Topic 20. Offering employees credit for their achievements -- Topic 21. Giving and receiving praise comfortably -- Topic 22. Thinking before speaking to say what you mean -- Section 4. Topic 23. Personal qualities managers need to communicate effectively -- Topic 24. Realistic expectations -- Topic 25. Ethical standards -- Topic 26. Winning style of communicating -- Section 5. Topic 27. Communicating and relating strategies for safeguarding the manager's job -- Section 6. Topic 28. Communicating effectively in stressful situations -- Topic 29. Responding to complaints by angry employees -- Topic 30. Sharing bad news compassionately with employees -- Topic 31. Giving and receiving criticism effectively -- Topic 32. Giving and receiving apologies gracefully -- Topic 33. Communicating calmly during a crisis -- Topic 34. Disagreeing diplomatically with your boss -- Topic 35. Persuading employees who oppose your ideas -- Topic 36. Communication required to implement change -- Topic 37. Warning employees about tardiness and absenteeism -- Topic 38. Disciplining employees fairly -- Topic 39. Terminating employees the right way -- Topic 40. Resolving interpersonal conflict between employees -- Topic 41. Conducting a successful news conference -- Topic 42. Testifying competently in public hearings -- Topic 43. Speaking before a hostile group -- Topic 44. Preventing and controlling malicious rumors -- Index. |
isbn |
9781631576553 9781631576546 |
issn |
2156-8170 |
callnumber-first |
H - Social Science |
callnumber-subject |
HD - Industries, Land Use, Labor |
callnumber-label |
HD30 |
callnumber-sort |
HD 230.3 S254 42017 |
genre |
Electronic books. |
genre_facet |
Electronic books. |
url |
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4790175 |
illustrated |
Not Illustrated |
dewey-hundreds |
600 - Technology |
dewey-tens |
650 - Management & public relations |
dewey-ones |
658 - General management |
dewey-full |
658.45 |
dewey-sort |
3658.45 |
dewey-raw |
658.45 |
dewey-search |
658.45 |
oclc_num |
970636800 |
work_keys_str_mv |
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ids_txt_mv |
(MiAaPQ)5004790175 (Au-PeEL)EBL4790175 (CaPaEBR)ebr11332748 (CaONFJC)MIL988887 (OCoLC)970636800 |
title_part_txt |
A practical guide for communicating effectively with all people in all situations / |
hierarchy_parent_title |
Corporate communication collection, |
is_hierarchy_title |
Essential communications skills for managers. |
container_title |
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