The patient paradigm shifts : : profiling the new healthcare consumer / / Judy L. Chan.
The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in o...
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| Superior document: | Healthcare management collection, |
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| VerfasserIn: | |
| Place / Publishing House: | New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2017. |
| Year of Publication: | 2017 |
| Edition: | First edition. |
| Language: | English |
| Series: | Healthcare management collection.
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| Online Access: | |
| Physical Description: | 1 online resource (xxiii, 222 pages) :; illustrations. |
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Table of Contents:
- 1. Transformation of healthcare: it's about time and money
- 2. Healthcare joins the 21st century: moving from paper to binary
- 3. We pay and pay for healthcare
- 4. Reframing healthcare delivery: my time and my place
- 5. Consumers are us
- 6. Communication gets a facelift
- 7. In transparency do we trust?
- 8. Right time, right place: improving quality at the point of treatment
- 9. The new old: aging dynamically
- 10. Converging data for better healthcare
- 11. Thoughts on the future
- Appendix: additional resources
- Index.