The patient paradigm shifts : : profiling the new healthcare consumer /

The patient paradigm shifts : : profiling the new healthcare consumer / / Judy L. Chan.

The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in o...

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Superior document:Healthcare management collection,
VerfasserIn:
Chan, Judy L.,
Place / Publishing House:New York, New York (222 East 46th Street, New York, NY 10017) : : Business Expert Press,, 2017.
Year of Publication:2017
Edition:First edition.
Language:English
Series:Healthcare management collection.
Online Access:
Physical Description:1 online resource (xxiii, 222 pages) :; illustrations.
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(Au-PeEL)EBL4697909
(CaPaEBR)ebr11271891
(CaONFJC)MIL957565
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collection bib_alma
record_format marc
spelling Chan, Judy L., author.
The patient paradigm shifts : profiling the new healthcare consumer / Judy L. Chan.
First edition.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017.
1 online resource (xxiii, 222 pages) : illustrations.
text rdacontent
computer rdamedia
online resource rdacarrier
Healthcare management collection, 2333-861X
Includes bibliographical references and index.
1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.
Access restricted to authorized users and institutions.
The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is "convenient, fast, simple, and high value." Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line. Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The patient paradigm shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.
Title from PDF title page (viewed on March 3, 2017).
Electronic reproduction. Ann Arbor, MI : ProQuest, 2016. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Patient-centered health care United States.
Medical care United States.
Medical technology Social aspects United States.
Patient-Centered Care.
Delivery of Health Care.
Biomedical Technology.
United States.
Affordable Care Act (ACA)
big data
consumer
consumerism
consumer profile
cost of health care
customer
EHR adoption
health
healthcare
health information exchange
health insurance
healthcare transformation
interoperability
ObamaCare
patient
patient-turned-consumer
precision medicine
transparency
Electronic books.
Print version: 9781631574092
ProQuest (Firm)
Healthcare management collection. 2333-861X
https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4697909 Click to View
language English
format eBook
author Chan, Judy L.,
spellingShingle Chan, Judy L.,
The patient paradigm shifts : profiling the new healthcare consumer /
Healthcare management collection,
1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.
author_facet Chan, Judy L.,
author_variant j l c jl jlc
author_role VerfasserIn
author_sort Chan, Judy L.,
title The patient paradigm shifts : profiling the new healthcare consumer /
title_sub profiling the new healthcare consumer /
title_full The patient paradigm shifts : profiling the new healthcare consumer / Judy L. Chan.
title_fullStr The patient paradigm shifts : profiling the new healthcare consumer / Judy L. Chan.
title_full_unstemmed The patient paradigm shifts : profiling the new healthcare consumer / Judy L. Chan.
title_auth The patient paradigm shifts : profiling the new healthcare consumer /
title_new The patient paradigm shifts :
title_sort the patient paradigm shifts : profiling the new healthcare consumer /
series Healthcare management collection,
series2 Healthcare management collection,
publisher Business Expert Press,
publishDate 2017
physical 1 online resource (xxiii, 222 pages) : illustrations.
edition First edition.
contents 1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.
isbn 9781631574108
9781631574092
issn 2333-861X
callnumber-first R - Medicine
callnumber-subject RA - Public Medicine
callnumber-label RA395
callnumber-sort RA 3395 A3 C426 42017
genre Electronic books.
geographic United States.
genre_facet Electronic books.
geographic_facet United States.
url https://ebookcentral.proquest.com/lib/oeawat/detail.action?docID=4697909
illustrated Illustrated
dewey-hundreds 300 - Social sciences
dewey-tens 360 - Social problems & social services
dewey-ones 362 - Social welfare problems & services
dewey-full 362.10973
dewey-sort 3362.10973
dewey-raw 362.10973
dewey-search 362.10973
oclc_num 960164966
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status_str n
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hierarchy_parent_title Healthcare management collection,
is_hierarchy_title The patient paradigm shifts : profiling the new healthcare consumer /
container_title Healthcare management collection,
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