Are you being served? : new tools for measuring service delivery / / edited by Samia Amin, Jishnu Das, Markus Goldstein.
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| TeilnehmendeR: | |
| Year of Publication: | 2008 |
| Language: | English |
| Online Access: | |
| Physical Description: | xxv, 423 p. :; ill. |
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| Bibliography: | Includes bibliographical references and index. |
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| ISBN: | 9780821371855 0821371851 9780821371862 082137186X |
| Hierarchical level: | Monograph |
| Statement of Responsibility: | edited by Samia Amin, Jishnu Das, Markus Goldstein. |