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Are you being served? : new tools for measuring service delivery / / edited by Samia Amin, Jishnu Das, Markus Goldstein.

Participants: ProQuest (Firm) [ ]; Amin, Samia, 1980- [ TeilnehmendeR ]; Das, Jishnu. [ TeilnehmendeR ]; Goldstein, Markus P., 1970- [ TeilnehmendeR ]; ProQuest (Firm) [ TeilnehmendeR ]
Published: c2008.

Other Authors: “...Das, Jishnu....”

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