Show me the money : how to determine ROI in people, projects, and programs / / Jack J. Phillips, Patricia Pulliam Phillips.
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| Year of Publication: | 2007 |
| Edition: | 1st ed. |
| Language: | English |
| Online Access: | |
| Physical Description: | xvi, 269 p. :; ill. |
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Table of Contents:
- Preface
- The value evolution
- The ROI methodology: a brief overview
- Project needs and objectives: ensuring business alignment
- Reaction and perceived value
- Learning and confidence
- Application and implementation
- Impact and consequences
- Isolation of project impact
- Show me the money: converting data to money
- The intangible measures
- Project costs and calculating ROI
- The business case: forecasting value, including ROI
- Results reporting
- Implementing and sustaining ROI.