Innovative Priority Mechanisms in Service Operations : : Theory and Applications.

• Superior document: SpringerBriefs in Service Science Series
• Author: Cui, Shiliang.
• TeilnehmendeR: Wang, Zhongbin.; Yang, Luyi.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2023.; Ã2023.
• Year of Publication: 2023
• Edition: 1st ed.
• Language: English
• Series: SpringerBriefs in Service Science Series
• Physical Description: 1 online resource (148 pages)

Table of Contents

• Intro
• Preface
• Contents
• 1 A Brief Review of Research on Priority Queues with Self-Interested Customers
• 1 Introduction
• 2 Unobservable Queues
• 2.1 Priority Pricing
• 2.2 Priority Auctions
• 3 Observable Queues
• 4 Emerging Research Directions
• References
• 2 Auctions for Trading Queueing Positions
• 1 Introduction
• 2 Model Setup
• 3 Baseline Auction
• 3.1 Trading Rules
• 3.2 Auction Equilibrium
• 4 Social Welfare and Service Provider's Revenue
• 4.1 Social Optimization
• 4.2 Service Provider's Revenue Maximization
• 5 Trading Through an Intermediary
• 5.1 Baseline Auction with a Trade Participation Fee
• 5.2 Augmented Auction: Trading Rulesand a Motivating Example
• 5.3 Auction Equilibrium
• 5.4 Optimal Auction Parameters and Structure
• 5.5 The Value of Trading vs. FIFO
• 6 Conclusion Remarks
• References
• 3 Line-Sitting Services
• 1 Introduction
• 2 Model Preliminaries and FIFO Benchmark
• 2.1 FIFO Benchmark
• 3 Line-Sitting
• 3.1 Comparison Between Line-Sitting and FIFO
• 4 Accommodating Line-Sitting or Selling Priority?
• 4.1 Priority Purchasing
• 4.2 Comparison Between Priority and FIFO
• 4.3 Comparison Between Line-Sitting and Priority
• 5 Three-Way Comparison
• 6 Endogenizing Service Fee B
• 7 Finitely Many Line-Sitters
• 8 Pre-commitment Payment
• 8.1 Revenue of the Line-Sitting Firm
• 8.2 Welfare Implications
• 9 Concluding Remarks
• References
• 4 Queue Scalping
• 1 Introduction
• 2 Model Description
• 3 Analysis of the Single-Scalper Model
• 3.1 What Queues Are Susceptible to Scalping?
• 4 Analysis of the Multi-Scalper Model
• 4.1 What Queues Are Susceptible to Scalping?
• 5 Impact of Queue-Scalping
• 5.1 System Throughput
• 5.2 Consumer Surplus
• 5.3 Social Welfare
• 6 The Long-Run Capacity Response
• 7 Comparison with Line-Sitting
• 8 Effect of Queue Information.
• 9 Concluding Remarks
• References
• 5 Referral Priority Programs
• 1 Introduction
• 2 Model
• 2.1 Queueing Preliminaries
• 3 Equilibrium
• 3.1 Equilibrium Referral Strategies
• 3.2 Existence of Equilibria and Structural Results
• 4 Effectiveness of the Referral Priority Program
• 4.1 Analytic Results
• 4.1.1 System Throughput
• 4.1.2 Customer Welfare
• 4.2 Summary
• 5 Extensions
• 6 Optimal Pricing, Referral Reward Program, and Comparison
• 6.1 Pricing in the Referral Reward Program
• 6.2 Numerical Comparison
• 7 Optimal Scheduling in Referral Priority Programs
• 7.1 Numerical Illustrations
• 7.2 Capacity Implications
• 8 Concluding Remarks
• References
• 6 Distance-Based Service Priority
• 1 Introduction
• 2 Model Preliminaries and FIFO Benchmark
• 2.1 FIFO Service Discipline
• 3 Distance-Based Service Priority Policy
• 4 Comparison between Priority and FIFO Policies
• 5 Two-Dimensional Service Area
• 6 Optimal Service Fee B
• 7 Comparison to Price Discrimination Strategy
• 7.1 Comparing PDS to the FIFO Benchmark
• 7.2 Comparing PDS to the Priority Policy
• 8 Concluding Remarks
• References
• 7 In-Queue Priority Purchase
• 1 Introduction
• 2 Model Description
• 3 Simultaneous Upgrade Rule
• 3.1 Equilibrium Definition
• 3.2 Analysis
• 3.2.1 Step 1: Equilibrium Structure
• 3.2.2 Step 2: Nonexistence of Pure-Strategy Equilibria
• 3.3 A Small Buffer System
• 4 Sequential Upgrade Rule
• 4.1 Equilibrium Definition
• 4.2 Sufficiently Light or Heavy Traffic
• 4.3 Small Buffer Systems
• 4.3.1 K=2
• 4.3.2 K=3
• 5 Concluding Remarks
• References.