Innovative Priority Mechanisms in Service Operations : : Theory and Applications.

• Superior document: SpringerBriefs in Service Science Series
• Author: Cui, Shiliang.
• TeilnehmendeR: Wang, Zhongbin.; Yang, Luyi.
• Place / Publishing House: Cham : : Springer International Publishing AG,, 2023.; Ã2023.
• Year of Publication: 2023
• Edition: 1st ed.
• Language: English
• Series: SpringerBriefs in Service Science Series
• Physical Description: 1 online resource (148 pages)

Table of Contents

Intro -- Preface -- Contents -- 1 A Brief Review of Research on Priority Queues with Self-Interested Customers -- 1 Introduction -- 2 Unobservable Queues -- 2.1 Priority Pricing -- 2.2 Priority Auctions -- 3 Observable Queues -- 4 Emerging Research Directions -- References -- 2 Auctions for Trading Queueing Positions -- 1 Introduction -- 2 Model Setup -- 3 Baseline Auction -- 3.1 Trading Rules -- 3.2 Auction Equilibrium -- 4 Social Welfare and Service Provider's Revenue -- 4.1 Social Optimization -- 4.2 Service Provider's Revenue Maximization -- 5 Trading Through an Intermediary -- 5.1 Baseline Auction with a Trade Participation Fee -- 5.2 Augmented Auction: Trading Rulesand a Motivating Example -- 5.3 Auction Equilibrium -- 5.4 Optimal Auction Parameters and Structure -- 5.5 The Value of Trading vs. FIFO -- 6 Conclusion Remarks -- References -- 3 Line-Sitting Services -- 1 Introduction -- 2 Model Preliminaries and FIFO Benchmark -- 2.1 FIFO Benchmark -- 3 Line-Sitting -- 3.1 Comparison Between Line-Sitting and FIFO -- 4 Accommodating Line-Sitting or Selling Priority? -- 4.1 Priority Purchasing -- 4.2 Comparison Between Priority and FIFO -- 4.3 Comparison Between Line-Sitting and Priority -- 5 Three-Way Comparison -- 6 Endogenizing Service Fee B -- 7 Finitely Many Line-Sitters -- 8 Pre-commitment Payment -- 8.1 Revenue of the Line-Sitting Firm -- 8.2 Welfare Implications -- 9 Concluding Remarks -- References -- 4 Queue Scalping -- 1 Introduction -- 2 Model Description -- 3 Analysis of the Single-Scalper Model -- 3.1 What Queues Are Susceptible to Scalping? -- 4 Analysis of the Multi-Scalper Model -- 4.1 What Queues Are Susceptible to Scalping? -- 5 Impact of Queue-Scalping -- 5.1 System Throughput -- 5.2 Consumer Surplus -- 5.3 Social Welfare -- 6 The Long-Run Capacity Response -- 7 Comparison with Line-Sitting -- 8 Effect of Queue Information.

9 Concluding Remarks -- References -- 5 Referral Priority Programs -- 1 Introduction -- 2 Model -- 2.1 Queueing Preliminaries -- 3 Equilibrium -- 3.1 Equilibrium Referral Strategies -- 3.2 Existence of Equilibria and Structural Results -- 4 Effectiveness of the Referral Priority Program -- 4.1 Analytic Results -- 4.1.1 System Throughput -- 4.1.2 Customer Welfare -- 4.2 Summary -- 5 Extensions -- 6 Optimal Pricing, Referral Reward Program, and Comparison -- 6.1 Pricing in the Referral Reward Program -- 6.2 Numerical Comparison -- 7 Optimal Scheduling in Referral Priority Programs -- 7.1 Numerical Illustrations -- 7.2 Capacity Implications -- 8 Concluding Remarks -- References -- 6 Distance-Based Service Priority -- 1 Introduction -- 2 Model Preliminaries and FIFO Benchmark -- 2.1 FIFO Service Discipline -- 3 Distance-Based Service Priority Policy -- 4 Comparison between Priority and FIFO Policies -- 5 Two-Dimensional Service Area -- 6 Optimal Service Fee B -- 7 Comparison to Price Discrimination Strategy -- 7.1 Comparing PDS to the FIFO Benchmark -- 7.2 Comparing PDS to the Priority Policy -- 8 Concluding Remarks -- References -- 7 In-Queue Priority Purchase -- 1 Introduction -- 2 Model Description -- 3 Simultaneous Upgrade Rule -- 3.1 Equilibrium Definition -- 3.2 Analysis -- 3.2.1 Step 1: Equilibrium Structure -- 3.2.2 Step 2: Nonexistence of Pure-Strategy Equilibria -- 3.3 A Small Buffer System -- 4 Sequential Upgrade Rule -- 4.1 Equilibrium Definition -- 4.2 Sufficiently Light or Heavy Traffic -- 4.3 Small Buffer Systems -- 4.3.1 K=2 -- 4.3.2 K=3 -- 5 Concluding Remarks -- References.