New service paradigms : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk.
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| Superior document: | Managing service quality ; v. 14, no. 2/3, 2004 |
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| Year of Publication: | 2004 |
| Language: | English |
| Series: | Managing service quality ;
v. 14, no. 2/3, 2004. |
| Online Access: | |
| Physical Description: | p. 120-260 :; ill. |
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| ISBN: | 086176949X |
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| Hierarchical level: | Monograph |
| Statement of Responsibility: | guest editors: Jay Kandampully and Raymond P. Fisk. |