The Baldrige Criteria for Public Organisations - USA : : Improvement Guide.
A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.The book explores the relationships between strategies, processes and results and gains a better understanding of the impact of change and the need for...
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| Superior document: | Excellence Frameworks - Baldrige Series |
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| TeilnehmendeR: | |
| Place / Publishing House: | Turku : : Oy Benchmarking Ltd,, 2013. Ã2013. |
| Year of Publication: | 2013 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | Excellence Frameworks - Baldrige Series
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| Online Access: | |
| Physical Description: | 1 online resource (124 pages) |
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Table of Contents:
- Front Cover
- Contents
- Introduction
- Purpose of the book
- What does self-assessment mean for an organization?
- What can you gain?
- The Malcolm Baldrige Performance Excellence Framework
- Assessment Categories and Items
- Assessment instructions
- 1.Leadership
- 2.Strategic Planning
- 3.Citizen/Customer Focus
- 4.Measurement, Analysis, and Knowledge Management
- 5.Workforce Focus
- 6.Operations Focus
- 7.Results
- You can use the book in lots of different ways
- About the Authors
- Development training
- Business Improvement Series
- Back Cover.