The Baldrige Criteria for Public Organisations - USA : : Improvement Guide.

• Superior document: Excellence Frameworks - Baldrige Series
• Author: Tuominen, Kari.
• TeilnehmendeR: Heino, Juha.
• Place / Publishing House: Turku : : Oy Benchmarking Ltd,, 2013.; Ã2013.
• Year of Publication: 2013
• Edition: 1st ed.
• Language: English
• Series: Excellence Frameworks - Baldrige Series
• Physical Description: 1 online resource (124 pages)

A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.The book explores the relationships between strategies, processes and results and gains a better understanding of the impact of change and the need for renewal and continuous improvement.The page presents examples, events, sayings and anecdotes, so that the reader can understand the reasons and consequences without explanation. The books do not attempt to teach or force any particular model on the reader; interpreting the contents of the book is the reader's job.

Table of Contents

Front Cover -- Contents -- Introduction -- Purpose of the book -- What does self-assessment mean for an organization? -- What can you gain? -- The Malcolm Baldrige Performance Excellence Framework -- Assessment Categories and Items -- Assessment instructions -- 1.Leadership -- 2.Strategic Planning -- 3.Citizen/Customer Focus -- 4.Measurement, Analysis, and Knowledge Management -- 5.Workforce Focus -- 6.Operations Focus -- 7.Results -- You can use the book in lots of different ways -- About the Authors -- Development training -- Business Improvement Series -- Back Cover.