The Baldrige Criteria for Business Enterprises - USA : : Improvement Guide.
A self-assessment workbook that uses the structure of the Malcolm Baldrige Perfor-mance Excellence Framework. The book uses practical examples and everyday events to open up the Baldrige Criteria from the perspective of a Business Enterprise. Each assessment point in the book is illustrated comparin...
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| Superior document: | Excellence Frameworks - Baldrige Series |
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| Place / Publishing House: | Turku : : Oy Benchmarking Ltd,, 2013. ©2013. |
| Year of Publication: | 2013 |
| Edition: | 1st ed. |
| Language: | English |
| Series: | Excellence Frameworks - Baldrige Series
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| Online Access: | |
| Physical Description: | 1 online resource (125 pages) |
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Table of Contents:
- Intro
- The Baldrige Criteria for Business Enterprises
- Contents
- Introduction
- Purpose of the book
- What does self-assessment mean for an organization?
- What can you gain?
- The Malcolm Baldrige Performance Excellence Framework
- Assessment Categories and Items
- Assessment instructions
- 1.Leadership
- 2.Strategic Planning
- 3.Customer Focus
- 4.Measurement, Analysis, andKnowledge Management
- 5.Workforce Focus
- 6.Operations Focus
- 7.Results
- You can use the book in lots of different ways
- About the Author
- Oppaita kehittämiseen - Improvement Guides
- Back Cover.